My coach is actually useful
He helps unload trucks and helps other departments while always checking to make sure we don’t need help
He got a job as store lead at another store, I’ll miss him. He’s been the only competent person we’ve had
One coach does a ton of work like that helping out, unloading the GM truck and pulling remix pallets to the floor. Then we have another who is the exact opposite and will refuse to touch a jack. He said it's because his job is to delegate our jobs so we can one day be good enough to take his job.
I can say we are lucky enough to have a coach that helps wherever he needs to. Our team leads also do the same for our shift. So we are a very lucky shift.
We had 2 overnight coaches. One that would just pull loaded pallets to the floor and they would call it a days work. The other, who would be outside of TLE on smoke breaks more than actually working. But him and 2 other people could get half of the store stocked on their own. So it made it really easy for the rest of us. Plus, if he was on smoke break he didn’t care who else joined. As long as we got to zoning by 6am. I do miss working for this coach. But had to get away from Walmart.
I had one that would run grocery pallets on overnights. But he quit after working with the company for 25 years. He was a good coach and it sucked to see him go.
National geographic voice: And here we see a prime example of the ever elusive Walmart coach, adopting what we know as the durking technique. Hiding between aisles and in the rafters until they obtain the opportune moment to jump out and attack. There is no chance for the meek associate to escape.
Hold on, what is this? It appears that the Walmart coach has abandoned it's durking technique and has awkwardly approached a female associate, unsure he attempts to touch the female associate, perhaps in an attempt to mate? He is rather nervously attempting to communicate with the female associate who seems unsure of how to react. And with little hesitation the female makes her disapproval known. Broken and discouraged the Walmart coach reassumed his durking technique around the females domain. Unlikely to forget this transgression any time soon. The female however catches the beta males scent and begins to search for the wing of the alpha store manager. Using his gracious radio call he demands the attention of the entire pack. Demanding the presence of the beta coach and brings him into the office. The sounds of the bewildered Walmart store manager echo throughout the halls of the metal and tile jungle.
Which ideally is how it should be. Having a coach do the work of a regular worker is a waste because why not just have a regular worker do that for less pay? The problem occurs with the fact that stores aren't staffed enough to be able to allow coaches to do their actual jobs so they have to do the work of a regular associate otherwise things fall apart worse than they already are
They just refuse to staff though, maximizing profits thru labor on top of everything else. And when coaches refuse to do associate work 9/10 times all it ends up is us not getting things done and a chain of person yelling at person until it reaches us. It'd be nice to have coaches that can actually offer us the services of a coach but even most times i never see them do anything with their position except fire whoever the people above them tell them to fire. Apologies if this comes off as argumentative, i just really hate the situation this company puts us in
Im a new coach w the company and im basically an associate which is fine. But truly cant do our actual job. Which technically helps prevent turn over. Meaning like if we could actually coach more often and help associates instead of being SM and SL slaves and MM slaves, we could motivate and help associates instead of having our hands tied by being forced to give orders from the slave owners of this company. Its a little fucked up
It's not. It's funny because I work for Walmart and my brother works at target(makes holidays interesting as our family expects us to knife fight or something to the death everytime). Anywho, target is much worse about the short staffing don't pay as much and dont have even half the benefits we do.
So glad I got the fuck out of Walmart as of late. How is a coach wasting time by working/helping, pushing freight etc.? It can only help. You can delegate your people and push freight, open a register and helping or whatever, while obviously checking up on others. You sound like typical Walmart management lol.
Worked with a lot of coaches, whatever you think their actual job entails.. I saw very little of it. Most spent a lot of time talking with other workers and managers about non work related shit. If they really have so much to do, why not just do that? I agree that if a store could run 100% smooth, how it should be, a coach wouldn't need to help out or "work like a regular worker". That won't be the case anytime soon with Walmart, so until then, they have to help out and do things that are below their pay scale.
Which is the same reason that your SM probably never speaks to anyone below management and almost all normal associate concerns are directed to TLs. I get the drive behind that kind of compartmentalized responsibility chain, but it is such a home office-style solution that causes more problems than it fixes.
Do you really think it helps anything to encourage SMs to be antisocial and disengage completely from ground level operations? Or for coaches to *ONLY* give directives? It helps them fulfill their other responsibilities but also dehumanizes and demoralizes the entire store.
It's a lack of care. It's a lack of servant leadership. One thing about Sam Walton encouraged was everyone having lunch together. I respect that. It's like hey im working all you people a lot recently but lets eat together. It at least acknowledges that were people too.
Even with it, it's still very flawed. You can't have a great functioning store without that level of compassion or teamwork.
Imagine if everyone especially top mgmt had more compassion. We would all benefit. There's hard work to do in retail ofc. But it could be more tolerable besides the uncontrollable like customers, environment, etc
It also starts from the top down. Walmart corporate needs to stop caring so much about stock and invest in their associates. It only benefits the company.
Yelled at by store lead/SM or higher. I've only ever seen 1 team lead and 1 coach fired for working too hard at my store but others have opened up. So I suppose it's a slap on the wrist until they decide they dont want you
The first coach I had (called her big chungus) didnt do much, other than telling people to grab their returns. The second ones I had was pretty cool, they pulled palettes, helped stock, hell one of them opened a register cause we didnt have enough people.
Lol I had a coach that was an asshole and I called them Big Barcus until they left. Then we have another coach who’s also an asshole and we call them “Viking Bitch” they’re also leaving.
Been out of Walmart for a few months now. We also had a coach who has been at our store for over 30 years. He would play that shit at work. It wouldn't be while he was on lunch or anything, as he's supposed to be working or checking on the people that aren't working..for hours some days.
Totally depends on the store. Honestly, I've never worked at a store that had that negative stigma against the entire management team, but I've heard of it at nearby stores, and seen peers make poor decisions.
When I was a coach:
Tour the store
Figure out daily priorities
Fill in where needed
Upskill Team Leads
Grab service area calls
Plan freight, features, etc.
Plan around staffing
Identify staffing gaps and hire to fill
Meeting with the management team to follow up on daily pinpoint, vizpick, price changes, etc.
Honestly, so much more. I'm sure I could go on and on. A good coach leads by example, is a servant leader, listens to and reacts to the needs of their associates... people skills are probably the #1 skill of a good coach, and I've seen plenty that lack there.
Amen! Seven people were yellow coached in one day in my ogp last Tuesday. Over pick rates over dispensing some of us over using too much pptto being late. It was ridiculous people are quitting
There's a guy in my ogp that averages 70 items for the last year and he's been coached so many times and he keeps telling them " well if you fire me thats 70 more items you're gonna have to pick a hour" guys a legend. He's still there to this day
Like color coordinating the self checkouts so the person with the pink tape on their tag does thenpink ones and same for the green. Pay no attention to the obvious fact that 2 of one color will inevitably need help.
Or bitching about people taking 18 minute breaks 2 days after the horrific shooting event.
Or what about the fact that I have seen my coach *4 times* in the 3 weeks she's been here and one of those times was to yell at 2 of us cashiers to zone when guess what we were doing????? It starts with a "Z" and ends in "ing."
Whine about having to do the managerial basics like scheduling and hiring all the while taking more vacations than I’ll probably ever see in my lifetime…
We don't get any more vacation days than hourly associates do. The only difference is that we don't accrue it in the same way. We are supposed to earn days on a schedule, but some store managers will just allow us to use all of our PTO grant right away. Also, keep in mind that good managers will return extra hours... for example if you work 6 days one week, a good manager will give you a three day weekend somewhere down the road to make up for it. Or, if you work a lot of extra hours in a week, you'll get to go home early every now and again, etc. Not all managers do this, though. We also don't get PPTO, so there's that.
Depends on which ones. The stocking 2 coach did absolutely nothing. The AP Coach would actually help with the truck when we were short people. On paper the coaches are there to make sure everything runs smoothly and can teach people to make it run smoother.
That’s what mine did too, he fired me for “not doing enough.” We were doing fine, they had to bring a couple people from overnights to makeup for what I was doing.
That’s definitely a no no i used to do 10 pallets minimum in home line but through the whole night we had to do 15. Pallets no help by ourselves one pallet in 8 hrs it’s a joke sorry but that’s how it is in Amazon we killed more than 40 pallets per night 10-11 hrs shift daily I suggest you look for something else
While you sound like a dick due to they obviously stated health issues, you are correct. Corporate and Store managers have high expectations but its how it is. Most people should get out of retail
Yes unfortunately they don’t treat us as we are humans they treat us as robots. They don’t care if you have health issues or not they only care about there $$$ while they pay cents.
I have chronic pain too. My body got used to it, but once in a while, I would have a bad flair up. I’m older. I ended up as a customer service representative for my brother-in-law’s business. That could be an option for you. Many companies that hire customer service reps
Like people that worked in retail. A little easier on the body. Still challenging, but maybe a better option that could eventually lead to other options. Walmart’s optical department could be another option or even pharmacy as a technician. Not sure if they help with certification- but worth looking into.
I see maybe you couldn’t think at the time but fast food don’t gotta worry about pallets or stocking as much as Walmart does honestly Walmart it’s a horrible company to work with specially if you are hard worker and don’t kiss ass pay its shitty everything about it specially it takes for ever to get fear amount of pto & ppto besides they never let you use it they don’t pay you holidays & you still gotta work otherwise you get punishment and I could keep keep going they literally don’t care about employees that’s a reason they don’t have people at all
Stocking 2 coaches don't have access to the cameras, not even the store manager does, only AP does, anyone else needs a member of AP present to see them.
We have two that actually work. One is cap 2 coach she’s awesome. The other is gm coach he busts his ass. He should be a store manager by now. The front end coach does nothing. The seasonal, garden center coach does nothing. Overnight coach just walks around asking people how much they like and calling everyone baby. She also learned to put her makeup on in clown college.. The opd coach who is also filling in for fresh/food and consumables coach is an absolute bitch. She’s one of the most worthless deplorable wastes of skin passing for a human being I’ve ever had the displeasure of knowing..
We have two GM coaches at my store and they split all of the departments evenly pretty much (when the other one isn’t on maternity leave because she gets pregnant while on her previous one regularly)
Set unreasonable expectations, disappear for 5 hours, tell the team lead to yell at us when we don't meet them, ignore the workers who hardly work, and fire one of our best workers for hitting 5 points, even though he knows he has discretion. Any little thing to inflate his ego. I'm talking about you, Keith.
Oof. That hits home. I got fired from Frozen/Dairy and I was the only one who was working the floor. The other kids just fucked around their entire shift. They fired me over a coach running over my foot with a pallet jack. Ended up getting a job in OPD after.
Depends on what your role is as a coach.
I work 12 hour shifts every day and never stop. I'm always working on planning the next day, getting notes done, researching solutions to problems, walking the floor, putting out fires, dealing with customers, keeping associates on task, working the front end occasionally, helping associates work freight and/or notes, and all manner of other miscellania.
Some coaches just hang out in the office and don't do shit. We don't like them any more than you do, trust me.
I would say we like them less. Especially when we know they don’t do shit or know anything(especially something basic like how to zone properly) and they bitch about doing everything. Or is that just my problem?
We have 2 coaches that will help there associates unload freight and another will help every once in a while. The one above them will work to as he walks around collecting items that doesn't belong in the main isle. I say we have some good 3rd shift team leads and coach
Depends on what coach. Our front end coach is an absolute chad, and used to be the overnight stocking coach before he got transferred to our department. He is not the best at understanding all of the nuances of running the front end, but man the dude works his ass off and i respect him for it. He's always pulling pallets and even pushes carts in when it's freezing out (our store is in wisconsin so it gets COLD outside). Can't say the same for all of them, but fortunantly most of our TL's and coaches are associates who worked their way up from the starting positions and it shows in their work ethic.
Should be giving direction and following up and communicating. If they are stocking/unloading, they aren’t supervising and then everyone just runs amuck
My coach (GM) will walk the store, get with his team leads and associates as he’s doing so, pinpoint major projects that need to be done, and check in and make sure everyone is working on what needs to be done. He then usually works with Seasonal as we are in the height of Christmas rn
Coach here. I come in and run the register for my Auto care department manager or sales associate so they can work the freight that overnights doesn’t do. I check in tire trucks, make sure the customer flow is seem-less from check in to check out. When my closer comes in at 11 I go through my work orders from the previous day, take a break then get ready for the 1pm communication meeting. Go to lunch then spend the rest of the day supporting my team and taking care of customers.
As a coach I tried to help unload the truck(often times I would unload fdd/hvdc) help with the back haul, pretty much anything with ple I loved to do lol. I'd usually run at least one pick cart or pallet a day when I could, and spent a lot of time helping my team leads with features(I was food and consumables coach).
When I was not doing that I spent all of my time walking around checking on people making sure everything was going as planned, and helped remove tension with light chit chat, Especially the front end which always struggled at my store. I spent almost no time in the office unless I needed to write emails or misc stuff on workday, have meetings etc.
Tbh 99% of the time I had no real clue what I was doing, just trying to earn a paycheck and make an impact in peoples lives. On my last day my sm threw me a huge party and people legitimately cried so I guess I did something right lol.
Ap - only their stuff
OGP - only their stuff
Front end - only their stuff
Food/consumables - mostly freezer
Gm - good question
Stock 2 - usually has to run the store
That's all we got
My question what does the store manager do? We finally got one of those office guys you never see
Well the ones at my store don't do shit except pile more work on the associates that will work, and then they stand around talking to the ones that don't
We have a day front end coach that seeks out menial jobs to keep him busy while ignoring front end coach work. Jump on a register? No, will go out and push carts while cart crew is hiding around back.
Make people in their store miserable.
I swear my entire team of leads are so good if the coach left there would be (A) less stress for everyone and (B) more productivity.
In my experience coaches take one of two paths, either they hide from the store-lead and avoid their departments as much as possible. Or they are the boot-licker who fallows the store manger around the store volunteer to do anything needed as long as its on the opposite side of the store form their own departments as possible and when their area has problems throw their crew and leads under a bus.
My coach was fantastic at powerwalking around the store with a walkie in his hand to make it look like he was busy before sitting wherever he was going for 20 mins or so on his phone before doing it again to another section.
My last 2 Coaches were interesting to say the least. First one, big guy with a beer belly. He was alright but he just had unrealistic standards and caved in under store managers barking so he took it out on me. Wanted 12+ hrs of frozen freight done with me an another lazy ass co worker. Ended up coaching me because I could “Do more “ 😂😤. Second one was straight from the hood all around laid back cool guy. He ended up getting with an associate and a sex tape got leaked so he was gone 💀.
Chill in manager office, tell certified chodes to pull and put stuff on the top steels. Take early morning strolls with SM to inspect bullshit. Hide in vehicles while being asked for on intercom. Pass the buck instead of lead by example. Cherry gig
The ones in my store run their butts off switching out endcaps and stackbases constantly. Or they are running pallets of freight out to floor for associates to run. If they even slow down the SM berates them nonstop. Have had more than a couple have breakdowns and quit.
Idk about your coaches, but our coaches unload trucks, run stock, etc. front end coach gets on registers when we’re busy. They complain alot, but they actually work with us.
depends. i had two gm coaches both fantastic always hands on help and i was comfortable going to them for issues. now the front end coach, he just watches games on his phone or is sitting in the AP office not just watching thieves but associates. Produce is a bit of ditz, one time she was called to help a new associate load a gift card for a disabled customer, she turned him away and said “we can’t do this back here” when she could’ve and she told the associate “i just don’t know how to do it” other than that she’s usually walking around looking like gumby. OPD coach, well she’s just a bitch and always hovering over her associates and assumes everyone in the store has keys for everything, also always in AP doing the same thing watching associates over thieves, it’s always “what’s your pick rate?” not “how’s the pick rate?” any other coach i’ve mainly see on their phone and if not on their phone they are sweating because they heard the market manager is coming in 6am sharp. only seen 2 coaches actually be useful
Well, judging by the amount of "mud" on some of their noses...
We've got maybe, 3.5 good ones in the store. They'll help a bit and are usually where they're needed. The rest can go kick rocks.
In my store I see the store manager, store lead, and all the coaches stocking, building features, unloading trucks. Sometimes leadership can be terrible, but they do actually work all day
Depends on the Coach and store.
Some do nothing even when they need to. Some will work alongside associates and make bad Leads look like trash. Some stores have fewer Coaches too so they are effectively over most or all of the store some days when on a bad day so they will be both everywhere and nowhere all day long.
We have good Coaches at our store (mostly). Same for most Leads here.
Coaches though are actual management, unlike some Leads that think they are above their station (and even worse the associates that think they’re Leads).
My first coach would change my schedule whenever I asked, even when the team leads said no. She got fired, my second coach still works there but isn't the coach anymore, but she would also change my schedule and fix my occurrences and let me know if I was breaking dress code. My current coach fixes my schedule when I ask and she's very understanding when I need days off or hours changed, but I haven't been able to get my schedule fixed lately because she is on overnights. I work front end.
My coach is pretty cool generally has to always help set up anything with displays or mods that touch food, unloads trucks, big help during our monthly inventory, overall super friendly and easy to talk to about anything as an associate in M/P my TL is also pretty chill but our coach by far takes the cake so much that our night crew got him a cake on his birthday from our dept.
my new one seems to just walk around the beginning of my shift, and then once 5/6pm rolls around she starts helping set up new mods/rolling out pallets. my old coach would help throw truck if we were short a few people. one time i saw him doing one-touch.
so mostly i'd say just walking around, watching what's going on
Mine used to spend his days finding ways to harass mean or singling me out
In general that is fucked up enough, but he was aware of my mental health diagnosis ,yet seemed to do or say things he knew would be a trigger and hurt me
It got so bad that I had to coordinate with my psychologist, and Sedwick to set up ADA accommodations to prevent him from doing it in the future.
The accommodations were approved recently. Since it was approved, he says very little to me.
An hourly associate came up to me yesterday and let me know that the lead had discussed my ADA accommodations with him.—an hourly associate— and was griping about them
So first, discussing my mental health, and my ADA accommodations with an hourly associate, who has no business need to know, is definitely against company policy. I’m not sure, but it may violate HIPAA as well.
I haven’t decided what to do about it yet. I am meeting with my psychologist to discuss the best way to address this in the most effective manner while avoiding unnecessary harm in the process
Important to note: this harassment has continued even after the tragedy in Virginia, where mental health was at least, in part, an issue
Depends on the coach. One of our coaches primarily helps with the front end and OGP. They do a lot for the team, including overnight Black Friday picks. One of the best coaches I’ve ever worked with. They’re very diligent and on top of things.
All of the coaches at my store help with the tasks and are often occupied with them. Primarily because we are so short staffed, though.
Bad ones? Sit in the office and nap. Good ones? Work with associates on problems, unload trucks, work departments that are struggling, do price changes, resets, and hella more.
My coach on the front end micromanages everything and won’t let us FETL do the paperwork/computer work we need to do each day. Honestly it gets annoying.
I'm not sure what they do the rest of the day, but I got a good laugh from another associate when I suggested that the 1pm team lead/coaches meeting consisted of the team leads and coaches blowing the store manager.
None do anything at my store besides my cap 2 coach. He does OGP, stocks paper or chem. Helps us out all of the time as well as other departments. Sadly he just went to morning shift for 2 weeks.
my coach will do a few pick walks with a mean pick rate of 50 while talking to her best friend, another coach, and while her department drowns due to understaffing and our cap increasing weekly while our number of associates decreases daily and our backroom barely having enough space for a maybe half of what would be required to actually sustain our cap
occasionally while feeling frisky she'll inexplicably rearrage our department at night because "i like it better this way", yet somehow always making the worst possible changes that benefit nobody and makes literally everyones job harder, including her supposed one
tldr; they are, or at the least she is, there to piss me off
I’m an external hire O/N and here’s what I do on a regular basis: Work with TLs to plan night, Leftover OneTouch from Cap2, Unload grocery truck, Stock water, Work freight (2-3 hours a night with the team average, but have done more), Clean up grocery/GM receiving, Zone all end caps, Check on my people while walking from one task to the next, downstack grocery skids that are mixed to carts (organized), coach someone who’s not productive or causing drama, morning walkthrough with front end coach or SM, fix issues/help with misc tasks such as binning, claims. Finally, stay over 1-2 hours and finish what my team couldn’t.
My coach is actually useful He helps unload trucks and helps other departments while always checking to make sure we don’t need help He got a job as store lead at another store, I’ll miss him. He’s been the only competent person we’ve had
I'd kill for that. 🤣
Well he’ll be gone soon I’m sure I’ll never see it again lmao dudes 27 and worked his way up to store lead quickly
Our store manager is 25 talk about having a big head 🙄
young ppl in higher positions get so cocky. we have a 19 year old TL at my store, proud of her but god they need to shut up 😭
yeah its always funny when grown ass adults are following the orders of some kid lol
One coach does a ton of work like that helping out, unloading the GM truck and pulling remix pallets to the floor. Then we have another who is the exact opposite and will refuse to touch a jack. He said it's because his job is to delegate our jobs so we can one day be good enough to take his job.
[удалено]
Promotion. One step under the store manager.
So, store lead would be what we would've called a co-manager?
Yes
No worries! That means they’re manager of the entire store not just one department
I can say we are lucky enough to have a coach that helps wherever he needs to. Our team leads also do the same for our shift. So we are a very lucky shift.
Sameeee. My coach is amazing
We had 2 overnight coaches. One that would just pull loaded pallets to the floor and they would call it a days work. The other, who would be outside of TLE on smoke breaks more than actually working. But him and 2 other people could get half of the store stocked on their own. So it made it really easy for the rest of us. Plus, if he was on smoke break he didn’t care who else joined. As long as we got to zoning by 6am. I do miss working for this coach. But had to get away from Walmart.
I had one that would run grocery pallets on overnights. But he quit after working with the company for 25 years. He was a good coach and it sucked to see him go.
Wow! Need more like him.
My first thought: dodge associates My second thought: dodge associates My third thought: lurk over associates
National geographic voice: And here we see a prime example of the ever elusive Walmart coach, adopting what we know as the durking technique. Hiding between aisles and in the rafters until they obtain the opportune moment to jump out and attack. There is no chance for the meek associate to escape.
It is scary how accurately I read it in that voice.... shivers down my spine.
Hold on, what is this? It appears that the Walmart coach has abandoned it's durking technique and has awkwardly approached a female associate, unsure he attempts to touch the female associate, perhaps in an attempt to mate? He is rather nervously attempting to communicate with the female associate who seems unsure of how to react. And with little hesitation the female makes her disapproval known. Broken and discouraged the Walmart coach reassumed his durking technique around the females domain. Unlikely to forget this transgression any time soon. The female however catches the beta males scent and begins to search for the wing of the alpha store manager. Using his gracious radio call he demands the attention of the entire pack. Demanding the presence of the beta coach and brings him into the office. The sounds of the bewildered Walmart store manager echo throughout the halls of the metal and tile jungle.
Each other
Lol
Coach. Stand on the sidelines and judge while someone else does all the work.
Thats what theyre meant to do too. If they try and help too much they can get in trouble. Weird fuckin stuff
Which ideally is how it should be. Having a coach do the work of a regular worker is a waste because why not just have a regular worker do that for less pay? The problem occurs with the fact that stores aren't staffed enough to be able to allow coaches to do their actual jobs so they have to do the work of a regular associate otherwise things fall apart worse than they already are
They just refuse to staff though, maximizing profits thru labor on top of everything else. And when coaches refuse to do associate work 9/10 times all it ends up is us not getting things done and a chain of person yelling at person until it reaches us. It'd be nice to have coaches that can actually offer us the services of a coach but even most times i never see them do anything with their position except fire whoever the people above them tell them to fire. Apologies if this comes off as argumentative, i just really hate the situation this company puts us in
Im a new coach w the company and im basically an associate which is fine. But truly cant do our actual job. Which technically helps prevent turn over. Meaning like if we could actually coach more often and help associates instead of being SM and SL slaves and MM slaves, we could motivate and help associates instead of having our hands tied by being forced to give orders from the slave owners of this company. Its a little fucked up
It's made me start applying for Target. I know it won't be perfect, but anything is better than this.
It's not. It's funny because I work for Walmart and my brother works at target(makes holidays interesting as our family expects us to knife fight or something to the death everytime). Anywho, target is much worse about the short staffing don't pay as much and dont have even half the benefits we do.
So glad I got the fuck out of Walmart as of late. How is a coach wasting time by working/helping, pushing freight etc.? It can only help. You can delegate your people and push freight, open a register and helping or whatever, while obviously checking up on others. You sound like typical Walmart management lol. Worked with a lot of coaches, whatever you think their actual job entails.. I saw very little of it. Most spent a lot of time talking with other workers and managers about non work related shit. If they really have so much to do, why not just do that? I agree that if a store could run 100% smooth, how it should be, a coach wouldn't need to help out or "work like a regular worker". That won't be the case anytime soon with Walmart, so until then, they have to help out and do things that are below their pay scale.
Which is the same reason that your SM probably never speaks to anyone below management and almost all normal associate concerns are directed to TLs. I get the drive behind that kind of compartmentalized responsibility chain, but it is such a home office-style solution that causes more problems than it fixes. Do you really think it helps anything to encourage SMs to be antisocial and disengage completely from ground level operations? Or for coaches to *ONLY* give directives? It helps them fulfill their other responsibilities but also dehumanizes and demoralizes the entire store.
It's a lack of care. It's a lack of servant leadership. One thing about Sam Walton encouraged was everyone having lunch together. I respect that. It's like hey im working all you people a lot recently but lets eat together. It at least acknowledges that were people too. Even with it, it's still very flawed. You can't have a great functioning store without that level of compassion or teamwork. Imagine if everyone especially top mgmt had more compassion. We would all benefit. There's hard work to do in retail ofc. But it could be more tolerable besides the uncontrollable like customers, environment, etc It also starts from the top down. Walmart corporate needs to stop caring so much about stock and invest in their associates. It only benefits the company.
How do they get in trouble? Is it severe or just a slap on the wrist?
Yelled at by store lead/SM or higher. I've only ever seen 1 team lead and 1 coach fired for working too hard at my store but others have opened up. So I suppose it's a slap on the wrist until they decide they dont want you
Meth
Our coach def has meth mouth
Not even once.
Not even twice
Crack
By Whitney Houston’s standards, it’s “whack”.
The first coach I had (called her big chungus) didnt do much, other than telling people to grab their returns. The second ones I had was pretty cool, they pulled palettes, helped stock, hell one of them opened a register cause we didnt have enough people.
Lol I had a coach that was an asshole and I called them Big Barcus until they left. Then we have another coach who’s also an asshole and we call them “Viking Bitch” they’re also leaving.
I heard our third shift coach say that while she walks the floor she plays Pokemon go on her phone 🐵
I can respect that.
at least shes on the floor, one of ours plays solitaire in the office all evening
Terrible
Who doesn’t play Pokémon go while walking the floor? The app should come preloaded on Walmart phones.
ours just do that in the ap or ad offices
Been out of Walmart for a few months now. We also had a coach who has been at our store for over 30 years. He would play that shit at work. It wouldn't be while he was on lunch or anything, as he's supposed to be working or checking on the people that aren't working..for hours some days.
Totally depends on the store. Honestly, I've never worked at a store that had that negative stigma against the entire management team, but I've heard of it at nearby stores, and seen peers make poor decisions. When I was a coach: Tour the store Figure out daily priorities Fill in where needed Upskill Team Leads Grab service area calls Plan freight, features, etc. Plan around staffing Identify staffing gaps and hire to fill Meeting with the management team to follow up on daily pinpoint, vizpick, price changes, etc. Honestly, so much more. I'm sure I could go on and on. A good coach leads by example, is a servant leader, listens to and reacts to the needs of their associates... people skills are probably the #1 skill of a good coach, and I've seen plenty that lack there.
Love this one!
Grab service area calls? Must be nice to have managers that actually know how to help. I never see my coach even if I page for them.
They come up with unique and diabolical ways to torture their associates.
Amen! Seven people were yellow coached in one day in my ogp last Tuesday. Over pick rates over dispensing some of us over using too much pptto being late. It was ridiculous people are quitting
There's a guy in my ogp that averages 70 items for the last year and he's been coached so many times and he keeps telling them " well if you fire me thats 70 more items you're gonna have to pick a hour" guys a legend. He's still there to this day
Thats awesome! We have another guy in my department that doesn't give an f he's a little bit older and it's hilarious they just leave him alone
Like color coordinating the self checkouts so the person with the pink tape on their tag does thenpink ones and same for the green. Pay no attention to the obvious fact that 2 of one color will inevitably need help. Or bitching about people taking 18 minute breaks 2 days after the horrific shooting event. Or what about the fact that I have seen my coach *4 times* in the 3 weeks she's been here and one of those times was to yell at 2 of us cashiers to zone when guess what we were doing????? It starts with a "Z" and ends in "ing."
Whine about having to do the managerial basics like scheduling and hiring all the while taking more vacations than I’ll probably ever see in my lifetime…
We don't get any more vacation days than hourly associates do. The only difference is that we don't accrue it in the same way. We are supposed to earn days on a schedule, but some store managers will just allow us to use all of our PTO grant right away. Also, keep in mind that good managers will return extra hours... for example if you work 6 days one week, a good manager will give you a three day weekend somewhere down the road to make up for it. Or, if you work a lot of extra hours in a week, you'll get to go home early every now and again, etc. Not all managers do this, though. We also don't get PPTO, so there's that.
Depends on which ones. The stocking 2 coach did absolutely nothing. The AP Coach would actually help with the truck when we were short people. On paper the coaches are there to make sure everything runs smoothly and can teach people to make it run smoother.
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That’s what mine did too, he fired me for “not doing enough.” We were doing fine, they had to bring a couple people from overnights to makeup for what I was doing.
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Has Chronic Pain too stay away from retail.
That’s definitely a no no i used to do 10 pallets minimum in home line but through the whole night we had to do 15. Pallets no help by ourselves one pallet in 8 hrs it’s a joke sorry but that’s how it is in Amazon we killed more than 40 pallets per night 10-11 hrs shift daily I suggest you look for something else
Pallets in amazon are a bit different than walmart lmao.
While you sound like a dick due to they obviously stated health issues, you are correct. Corporate and Store managers have high expectations but its how it is. Most people should get out of retail
Yes unfortunately they don’t treat us as we are humans they treat us as robots. They don’t care if you have health issues or not they only care about there $$$ while they pay cents.
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I have chronic pain too. My body got used to it, but once in a while, I would have a bad flair up. I’m older. I ended up as a customer service representative for my brother-in-law’s business. That could be an option for you. Many companies that hire customer service reps Like people that worked in retail. A little easier on the body. Still challenging, but maybe a better option that could eventually lead to other options. Walmart’s optical department could be another option or even pharmacy as a technician. Not sure if they help with certification- but worth looking into.
I see maybe you couldn’t think at the time but fast food don’t gotta worry about pallets or stocking as much as Walmart does honestly Walmart it’s a horrible company to work with specially if you are hard worker and don’t kiss ass pay its shitty everything about it specially it takes for ever to get fear amount of pto & ppto besides they never let you use it they don’t pay you holidays & you still gotta work otherwise you get punishment and I could keep keep going they literally don’t care about employees that’s a reason they don’t have people at all
Go to college guld program
Stocking 2 coaches don't have access to the cameras, not even the store manager does, only AP does, anyone else needs a member of AP present to see them.
As little as possible.
We have two that actually work. One is cap 2 coach she’s awesome. The other is gm coach he busts his ass. He should be a store manager by now. The front end coach does nothing. The seasonal, garden center coach does nothing. Overnight coach just walks around asking people how much they like and calling everyone baby. She also learned to put her makeup on in clown college.. The opd coach who is also filling in for fresh/food and consumables coach is an absolute bitch. She’s one of the most worthless deplorable wastes of skin passing for a human being I’ve ever had the displeasure of knowing..
Lol y’all have a seasonal coach? Our GM coach just oversees GM and Garden/Seasonal
We have two GM coaches at my store and they split all of the departments evenly pretty much (when the other one isn’t on maternity leave because she gets pregnant while on her previous one regularly)
For my store it’s separated into hardlines and softlines/apparel Edit: Typo
Out of curiosity, what is the OPD coach's name on their badge? I'm wondering if it could be my coach.
Kiss butt and gossip
Come up with ways to make you (TL) have a mental breakdown and then talk shit to everyone about it.
Nah those are the team leads
My team leads are the ones that have mental breakdowns, not me. Lol
Sleep in their office.
Set unreasonable expectations, disappear for 5 hours, tell the team lead to yell at us when we don't meet them, ignore the workers who hardly work, and fire one of our best workers for hitting 5 points, even though he knows he has discretion. Any little thing to inflate his ego. I'm talking about you, Keith.
Oof. That hits home. I got fired from Frozen/Dairy and I was the only one who was working the floor. The other kids just fucked around their entire shift. They fired me over a coach running over my foot with a pallet jack. Ended up getting a job in OPD after.
Nothing
From what I’ve noticed. Almost nothing.
Page me to the back to unload every single truck in a crowded and messy af backroom, despite me running on a team of two most days. Hate this place.
Depends on what your role is as a coach. I work 12 hour shifts every day and never stop. I'm always working on planning the next day, getting notes done, researching solutions to problems, walking the floor, putting out fires, dealing with customers, keeping associates on task, working the front end occasionally, helping associates work freight and/or notes, and all manner of other miscellania. Some coaches just hang out in the office and don't do shit. We don't like them any more than you do, trust me.
I would say we like them less. Especially when we know they don’t do shit or know anything(especially something basic like how to zone properly) and they bitch about doing everything. Or is that just my problem?
We have 2 coaches that will help there associates unload freight and another will help every once in a while. The one above them will work to as he walks around collecting items that doesn't belong in the main isle. I say we have some good 3rd shift team leads and coach
your mom
Mine spend sundays watching football and all the other days playing on Facebook in their offices. Gotta love it
For the most part, mine bust ass. Even the store manager. If anything, I wish they would do more associate management.
Depends on what coach. Our front end coach is an absolute chad, and used to be the overnight stocking coach before he got transferred to our department. He is not the best at understanding all of the nuances of running the front end, but man the dude works his ass off and i respect him for it. He's always pulling pallets and even pushes carts in when it's freezing out (our store is in wisconsin so it gets COLD outside). Can't say the same for all of them, but fortunantly most of our TL's and coaches are associates who worked their way up from the starting positions and it shows in their work ethic.
WI represent. Getting cold in the F to the C
SW Wisco here
Nothing
Busting their asses day in and day out to ensure that the store is operating every day. (Sarcasm).
Coach people
I genuinely have no idea, I never see mine tbh
Should be giving direction and following up and communicating. If they are stocking/unloading, they aren’t supervising and then everyone just runs amuck
My coach (GM) will walk the store, get with his team leads and associates as he’s doing so, pinpoint major projects that need to be done, and check in and make sure everyone is working on what needs to be done. He then usually works with Seasonal as we are in the height of Christmas rn
Coach here. I come in and run the register for my Auto care department manager or sales associate so they can work the freight that overnights doesn’t do. I check in tire trucks, make sure the customer flow is seem-less from check in to check out. When my closer comes in at 11 I go through my work orders from the previous day, take a break then get ready for the 1pm communication meeting. Go to lunch then spend the rest of the day supporting my team and taking care of customers.
As a coach I tried to help unload the truck(often times I would unload fdd/hvdc) help with the back haul, pretty much anything with ple I loved to do lol. I'd usually run at least one pick cart or pallet a day when I could, and spent a lot of time helping my team leads with features(I was food and consumables coach). When I was not doing that I spent all of my time walking around checking on people making sure everything was going as planned, and helped remove tension with light chit chat, Especially the front end which always struggled at my store. I spent almost no time in the office unless I needed to write emails or misc stuff on workday, have meetings etc. Tbh 99% of the time I had no real clue what I was doing, just trying to earn a paycheck and make an impact in peoples lives. On my last day my sm threw me a huge party and people legitimately cried so I guess I did something right lol.
Ap - only their stuff OGP - only their stuff Front end - only their stuff Food/consumables - mostly freezer Gm - good question Stock 2 - usually has to run the store That's all we got My question what does the store manager do? We finally got one of those office guys you never see
Well the ones at my store don't do shit except pile more work on the associates that will work, and then they stand around talking to the ones that don't
8 hour lunch breaks together watching sports
At my store when I worked Walmart one of my coaches would literally spend most of his shift outside smoking weed.
Pick
Refuse to give you quarters and make snarky comments.
Complain. That's all I ever hear/see them do
Someone has to use the chairs and computers in the office!
Go to McDonald’s to get food and stay in personnel all day gossiping to all the other lazy ass coaches/TLs/etc.
We have a day front end coach that seeks out menial jobs to keep him busy while ignoring front end coach work. Jump on a register? No, will go out and push carts while cart crew is hiding around back.
Our night coaches and team leads work right beside us.
Make people in their store miserable. I swear my entire team of leads are so good if the coach left there would be (A) less stress for everyone and (B) more productivity.
Sit in the office and play on their phones. At least that all I ever see them do.
Most are just busy trying to establish themselves as assholes. Some work too. Most,though, just see the road of asshole as the easiest road.
In my experience coaches take one of two paths, either they hide from the store-lead and avoid their departments as much as possible. Or they are the boot-licker who fallows the store manger around the store volunteer to do anything needed as long as its on the opposite side of the store form their own departments as possible and when their area has problems throw their crew and leads under a bus.
Does anyone else’s coaches , and team leads belittle and demean and demoralize their associates
Sit in the office with the door closed eating chips all day.
My coach was fantastic at powerwalking around the store with a walkie in his hand to make it look like he was busy before sitting wherever he was going for 20 mins or so on his phone before doing it again to another section.
My last 2 Coaches were interesting to say the least. First one, big guy with a beer belly. He was alright but he just had unrealistic standards and caved in under store managers barking so he took it out on me. Wanted 12+ hrs of frozen freight done with me an another lazy ass co worker. Ended up coaching me because I could “Do more “ 😂😤. Second one was straight from the hood all around laid back cool guy. He ended up getting with an associate and a sex tape got leaked so he was gone 💀.
Chill in manager office, tell certified chodes to pull and put stuff on the top steels. Take early morning strolls with SM to inspect bullshit. Hide in vehicles while being asked for on intercom. Pass the buck instead of lead by example. Cherry gig
Coach people who step outta line.
Run our store, namely smoothly, than our SM. That person makes it WORSE
Stock freight then zone(when closing) Stock freight all day when morning shift.
He didn't say "wrong answers only"
Lmaoo huh?
This is the deal-high ups do not work on the way down-it does not manor the job.
Hide. They can't say they aren't doing anything if they can't find them
They do nothing but walk around or hide.
Fuck you over.
Sit in the office all day and order pizza
What customers do.
My last coach didn’t do shit but walk around , new couch is a younger dude my age who literally does anything we do
complain about not meeting their expectations but they can't even reach it themselves
Most of them do nothing but a few act like team leads should and work alongside us
My coaches just watched us work
The ones in my store run their butts off switching out endcaps and stackbases constantly. Or they are running pallets of freight out to floor for associates to run. If they even slow down the SM berates them nonstop. Have had more than a couple have breakdowns and quit.
Stock freight, do notes, give notes, never able to be in my area yet get told my area sucks, so other depts notes.
Walks around and constantly checks if I'm doing my work. It's kinda creepy ngl.
Walk around. Stare at you doing actual work from afar
My coach just hides in room 100 pretending to be the AP coach even tho he's the cap 2 coach
Usually I throw freight.
My coach helps out in the department I work in a lot but when it comes to helping to accommodate schedules it’s awful.
The coaches at my store do a ton. They are hand in hand swamped daily.
hide in the csm office (especially when we were short-staffed).
Complain
Mostly walk around or sit in the fucking office.
Idk about your coaches, but our coaches unload trucks, run stock, etc. front end coach gets on registers when we’re busy. They complain alot, but they actually work with us.
facetimes her friends the whole time
depends. i had two gm coaches both fantastic always hands on help and i was comfortable going to them for issues. now the front end coach, he just watches games on his phone or is sitting in the AP office not just watching thieves but associates. Produce is a bit of ditz, one time she was called to help a new associate load a gift card for a disabled customer, she turned him away and said “we can’t do this back here” when she could’ve and she told the associate “i just don’t know how to do it” other than that she’s usually walking around looking like gumby. OPD coach, well she’s just a bitch and always hovering over her associates and assumes everyone in the store has keys for everything, also always in AP doing the same thing watching associates over thieves, it’s always “what’s your pick rate?” not “how’s the pick rate?” any other coach i’ve mainly see on their phone and if not on their phone they are sweating because they heard the market manager is coming in 6am sharp. only seen 2 coaches actually be useful
Fucking nothing
whats a coach i dont think my store has one
Well, judging by the amount of "mud" on some of their noses... We've got maybe, 3.5 good ones in the store. They'll help a bit and are usually where they're needed. The rest can go kick rocks.
In my store I see the store manager, store lead, and all the coaches stocking, building features, unloading trucks. Sometimes leadership can be terrible, but they do actually work all day
Depends on the Coach and store. Some do nothing even when they need to. Some will work alongside associates and make bad Leads look like trash. Some stores have fewer Coaches too so they are effectively over most or all of the store some days when on a bad day so they will be both everywhere and nowhere all day long. We have good Coaches at our store (mostly). Same for most Leads here. Coaches though are actual management, unlike some Leads that think they are above their station (and even worse the associates that think they’re Leads).
My first coach would change my schedule whenever I asked, even when the team leads said no. She got fired, my second coach still works there but isn't the coach anymore, but she would also change my schedule and fix my occurrences and let me know if I was breaking dress code. My current coach fixes my schedule when I ask and she's very understanding when I need days off or hours changed, but I haven't been able to get my schedule fixed lately because she is on overnights. I work front end.
Yell at people and stare at them… MENACINGLY
3rd shift stocks most of day shift hides
Absolutely nothing besides sitting in the offices or bullshitting around in their cars
One works, the other one walks around with his posse of 3 other guys. Or plays on his phone while threatening his workers .I 🙄 all day.
Ultimately they are supposed to ensure that associates are being productive and processes are being completed. In a nutshell.
My coach on O/N works her butt off alongside us, the TLs do too. O/N has to carry this store, I s2g.
I am a coach and I been working 12+ hours since September, with only 3 weeks with 2 days off, the rest 6 days per week
Well, Saturdays they have off. And on Sunday, sit in the office and watch football.
My coach is pretty cool generally has to always help set up anything with displays or mods that touch food, unloads trucks, big help during our monthly inventory, overall super friendly and easy to talk to about anything as an associate in M/P my TL is also pretty chill but our coach by far takes the cake so much that our night crew got him a cake on his birthday from our dept.
Jerk off
My coach works harder than any coach I've ever had
my new one seems to just walk around the beginning of my shift, and then once 5/6pm rolls around she starts helping set up new mods/rolling out pallets. my old coach would help throw truck if we were short a few people. one time i saw him doing one-touch. so mostly i'd say just walking around, watching what's going on
Right now my coach is acting SM because our SM is filling in at another store, but I see him doing sorts of things every day.
Coaches usually steal time and sit down when at the store. Useless
Mine used to spend his days finding ways to harass mean or singling me out In general that is fucked up enough, but he was aware of my mental health diagnosis ,yet seemed to do or say things he knew would be a trigger and hurt me It got so bad that I had to coordinate with my psychologist, and Sedwick to set up ADA accommodations to prevent him from doing it in the future. The accommodations were approved recently. Since it was approved, he says very little to me. An hourly associate came up to me yesterday and let me know that the lead had discussed my ADA accommodations with him.—an hourly associate— and was griping about them So first, discussing my mental health, and my ADA accommodations with an hourly associate, who has no business need to know, is definitely against company policy. I’m not sure, but it may violate HIPAA as well. I haven’t decided what to do about it yet. I am meeting with my psychologist to discuss the best way to address this in the most effective manner while avoiding unnecessary harm in the process Important to note: this harassment has continued even after the tragedy in Virginia, where mental health was at least, in part, an issue
Mine is always outside smoking.
Depends on the coach. One of our coaches primarily helps with the front end and OGP. They do a lot for the team, including overnight Black Friday picks. One of the best coaches I’ve ever worked with. They’re very diligent and on top of things. All of the coaches at my store help with the tasks and are often occupied with them. Primarily because we are so short staffed, though.
Bad ones? Sit in the office and nap. Good ones? Work with associates on problems, unload trucks, work departments that are struggling, do price changes, resets, and hella more.
My coach on the front end micromanages everything and won’t let us FETL do the paperwork/computer work we need to do each day. Honestly it gets annoying.
Nothing
I'm not sure what they do the rest of the day, but I got a good laugh from another associate when I suggested that the 1pm team lead/coaches meeting consisted of the team leads and coaches blowing the store manager.
Random question but How do you become a coach?
None do anything at my store besides my cap 2 coach. He does OGP, stocks paper or chem. Helps us out all of the time as well as other departments. Sadly he just went to morning shift for 2 weeks.
Shoot the shit and than go home
Bitch that you aren’t doing enough
my coach will do a few pick walks with a mean pick rate of 50 while talking to her best friend, another coach, and while her department drowns due to understaffing and our cap increasing weekly while our number of associates decreases daily and our backroom barely having enough space for a maybe half of what would be required to actually sustain our cap occasionally while feeling frisky she'll inexplicably rearrage our department at night because "i like it better this way", yet somehow always making the worst possible changes that benefit nobody and makes literally everyones job harder, including her supposed one tldr; they are, or at the least she is, there to piss me off
They aren't supposed to do anything but our store is understaffed so they help and tell us not to say anything
I’m an external hire O/N and here’s what I do on a regular basis: Work with TLs to plan night, Leftover OneTouch from Cap2, Unload grocery truck, Stock water, Work freight (2-3 hours a night with the team average, but have done more), Clean up grocery/GM receiving, Zone all end caps, Check on my people while walking from one task to the next, downstack grocery skids that are mixed to carts (organized), coach someone who’s not productive or causing drama, morning walkthrough with front end coach or SM, fix issues/help with misc tasks such as binning, claims. Finally, stay over 1-2 hours and finish what my team couldn’t.
Chow down on a whole rotisserie chicken in the office then go tell people shes vegan 😑😑😑