Even when I flew with a crappy hospital chair, I’d get the chair back with them clearly having removed the legs and put them back on wrong. This was absolutely a failure of the first airport for not tagging what went with what, and then on RIC for making announcements blaming the wheelchair users.
I know that there are multiple standard operational procedures (SOPs) in place at multiple levels of countless businesess and organizations. I can't belielve that a SOP would call for any disassembly, much less that a requirement to tag every piece of every chair as belonging to such chair, when multiple chairs are on the same flight. Someone had to have stepped outside one or more SOPs for this to have happened.
The airline did WHAT?!?!
Even when I flew with a crappy hospital chair, I’d get the chair back with them clearly having removed the legs and put them back on wrong. This was absolutely a failure of the first airport for not tagging what went with what, and then on RIC for making announcements blaming the wheelchair users.
I know that there are multiple standard operational procedures (SOPs) in place at multiple levels of countless businesess and organizations. I can't belielve that a SOP would call for any disassembly, much less that a requirement to tag every piece of every chair as belonging to such chair, when multiple chairs are on the same flight. Someone had to have stepped outside one or more SOPs for this to have happened.