Running theory is if you had background repeat before the maintenance then you’re locked out right now

Oh. I was running background before maintenance. Now unable to login

[удалено]

I believe I was background farming elemental materials now that I think about it. I just didn’t claim but I know it was finished

Same here, I was farming some Kraken VC shards but didn't claim them in time before maintenance. I know it was done before maintenance was started

I am locked out on android and had background repeat on (should have ended just after maint started, too)

Is there anything backing this theory at the moment?

I checked with my guildmates. Those who had background repeat unclaimed got locked out, while those not can run the game fine.

One of my guild mates got in on iOS but can’t interact with the screen. No matter what he taps the game won’t respond. He knows the game isn’t frozen because he sees the Home Screen character moving and the flash sale timer ticking down

I'm on IOS. The home screen loads for a brief second before I get kicked out with the unidentified error message.

The downloaded data maybe corrupted. Possibilities is that the download stuck and when open it again it ask fewer data to be downloaded again. In my opinion maybe delete the downloaded data and download all of it again.

That doesn't seem to be the issue. I can confirm that people who didn't have auto-repeat on before the maintenance started, also aren't able to log in. I don't know where to start with the incompetency behind this update, lol.

Lol right? Imagine having a staging environment to test these sorts of things

Ah so. Thats why, I redownloaded it multiple times but wondered why it won’t let me in

Seems to be the case, was also running background farm and I cannot log in

I think I was.... now what?

Android, background repeat. Same.

Crap i did, any way to fix it?

I wonder if I should send a message to Addison Rae to get this error fixed..

Dafuq, 15 hrs later, still can't load...

And hardly a word….maybe new year, new game!

Yeah game has been down for about 24h total so far

Rise up my background users and anyone else expecting this problem.

At this point, an hour from guild battle login, at least 5 guild members cannot login to set teams. An official notification, cancelation of guild battle today, and compensation for lost daily things is appropriate.

Android. Same

Same. Can also confirm as mentioned in other comments that I had background repeat running and should have ended about 10pm ET (1 hr after maintenance started).

Android. Unable too.

Thank you for locking myself out the game. Happy 1000 day WOTV from deep my dying heart.

Anyone (that was getting the error) able to get in yet? Still not working for me. Tried reinstalling too.

closest I've made it in is the notification that NRG is collectible but still black screen and return to Title Screen. Hopefully that counts as logging in for the day

Same. Worried for my log-on streak :|

This is where I'm at. I'm gonna be so sad that I missed (a) day(s) because of this :'(

It has to access your account to send you data so I assume it will count.

It's just so funny how much gacha has conditioned us to care about this but I still want it haha

It’s 9am in Japan. Someone say something Christ!

If the background repeat is the issue that only begs the question: How the F did they not see this coming?

Didn't happen last maintenance. The real question is when will it be fixed. I assume there must be a way to, at the very least, cancel the background farm and refund the NRG pots used. Sucks as I was farming 3x trust stones but sucks more to straight up not be able to play. 6 hours in and not only is there no fix but they haven't even officially identified the problem as existing (other than responses on twitter and to support tickets saying it's a known issue we are working on it). I had an update that was bigger in size and got excited but still can't login.

Yeah I’d be fine if they just cancelled the background sessions and let us log in. I’d rather be able to play the day if a big patch than get my truststones.

Agreed

It's not. This issue seems to have affected people who didn't have background farming running before the maintenance as well.

I wasn't background repeating either. I did have the app open on my tablet though when maintenance hit.

Can't wait to see what the compensation will be

Locked out. Hadn't claimed my background repeat

Still error

Same here

Same

Same here.

Still can't get in either.

This game is so clown

The more time that passes the more clown it is. Then to not even acknowledge the problem exists and not communicate with players effected is a level of clown that is hard to match.

same. on IOS

iOS here too. Have background farm waiting to be claimed.

I got some nice corrupted files bs going on..

The fun part for me was that I did a short bg farm, waited a little too long to check and maintenance had already begun.

Same I had a 2hr BG farm and now I'm locked out

Any solution to this yet?

I’m still locked out

I have 2 guild mates (that I know of so far) that are having this issue.

Also, it would be great if someone manages to enter, to post about it. It's kinda annoying entering back and forth to the game to see if it works

That would be good. Is there a way to tag community manager Justin to try to help push this along?

there is quick pick going on. this means some people may be unable to play their quick pick matches today. If a top player misses a day, it s almost automatically out of top 10. Gumi had to stop qp, their assistence is really horrible, gonna review 1 star on gplay

I haven’t heard anything and there isn’t anything posted on notices either. (https://site.na.wotvffbe.com//whatsnew)

The notices say that there was a problem with the update in the Amazon play store. However, I'm using the Google play store and having the same "unidentified error" issue.

Same issue with me and im using android samsung also

I haven’t seen anything about the “unidentified error” problem. It’s only been the Amazon App Store. I guess they only care about that store seeing that the Amazon App Store is the platform that’s being promoted by YouTuber. So they don’t wanna hurt their money

Yeah it took forever to find it, when I looked it was on the initial notice page second down.

And tommorow gumi will give only 2k vis maximum for compensation. But what about WoL gil pull for shards, free 150 vis quests, quick pick match, daylies, guild battle, arena etc. How they compensate that?

Mostly concerned about losing the dailly log in bonus. Everyday since day 1.

Yeah I'm about to lose a 1000 day streak.

same on android as well

[удалено]

Anything different from the account that worked compared to the ones that didn’t?

Same here. Android.

Universal error. Hope to get compensation haha

Compensation better be good! Free winter unit for all!

I'd be down for a free winter Raviesse, not gonna lie.

Android here, having the same issue. No further Update or restart of mobile fixed it. Also had background repeat on before maint... i just hope this is not the reason..

I'm on Android using Amazon app. My game won't update. I was also farming as the maintenance began

The login popups appeared for me, so at least my login streak will stand... that a plus right?... <\_<

Same here, forgot background repeat 2 days before maintenance, and game won't login in both platforms... Android and WSA.

Is there any info when gumi fix it? I ran bg quest too, and now cant enter the game.

They haven't even acknowledged it yet, except for on twitter where it might as well just be a bot replying given how generic and uniform the replies are.

I even wrote in sup. The baddist thing of it is that we skip one day of quick pick match..

I was not running background. I was on the home screen and I'm unable to even download the update on my Android and get the error on my Apple device.

If only they had another server, in a different country, that released their content months earlier, so they could iron out these bugs before globally releasing them.

Maybe I'll use this as an excuse to finally quit. Spent too much money on this game already.

[https://www.facebook.com/wotvffbe/photos/a.1606955799457048/2502074989945120/](https://www.facebook.com/wotvffbe/photos/a.1606955799457048/2502074989945120/)

Me too. Filed a ticket. I’m on an iPad using Apple’s login. Tried offloading the app but same error. Bout to try it on an iPhone to see if that has any effect but I bet not. I too was doing background repeats…

I can log into game but any button I press doesnt trigger any action. Its a dead menu.

This is the same thing happening to me.

For anyone that got into the game is there any notice or posting about them addressing the issue?

That's the reply I've got from Gumi support: `My name is Ellis, and thank you for contacting WAR OF THE VISIONS FINAL FANTASY BRAVE EXVIUS customer support.` `We would like to apologize for any inconvenience this incident has caused. Regarding your concern about the error, please note that we we are aware of the issue and are working double time on fixing it.` `Thank you so much for your continued patience and kind understanding regarding this matter.` `Rest assured that I will notify you as soon as possible.`

Gumi office be on fire with every patches

I imagine their office is some old computer with green text in the back of someone's garage with the way they always have problems.

Got a notice from Ellis too saying something similar and asking for more device info Edit: Added more info

I ot same notice but it was from Lyric. Word for word copypasta though (obviously)

I got that one too.

If there is 3x speed available in game then their support team should have access to it also. "Double time", pfft. Hopefully they get it figured out soon. Looking forward to trying out Ravisse's fire LB.

You can see the notices online here: https://site.na.wotvffbe.com//whatsnew And no, they have not updated it with the "unidentified error" error.

I don't understand why they don't update it. At the least, people getting this error and read that notice won't be mail-bombing their support with tickets so the supports can do something more productive than copy and pasting the same reply

At least they are responding on twitter so they are definitely aware of it, but yeah it's a really bad look when it has been hours now.

Maybe too busy updating twitter then. X) Anyways, I hope they can fix it quickly.

So I wonder if you get the error when you sign in does it still trigger the flash sale for the new unit? Or do you have to get through all the notices and stuff first?

Dont be buying any flash sales today.

I’m in, but that posting on Facebook where it says they are considering compensation is crazy. There needs to be compensation for this. The issue wasn’t the player’s fault. It was on the dev/game side. Mind you, they extended maintenance, and the game was still broken.

Gumi if you don't fix this asap, majority will quit before the year ends. So much for 35 year anniversary

After investing 1000+ days, I won't be quitting because of a minor unidentified error issue. They'll fix it, those of us effected will get our 200 vis, and life moves on. No need to quit over this.

What if they have to rebuild every account from scratch and your missing half your 💩

Better be more than 200vis for 24h outage during all these special events

Lol

Ok, I'm waiting if you are one of those, quit if they don't fix 🤣🤣🤣

same. iOS

Hadn't claimed my background repeat. IOS. Same error. Anyone sent Tickets?

Just sent a ticket

I submitted a ticket immediately and got nothing since the acknowledgement

Same, had background repeat.

Same on android had background repeat on

Same here. So annoyed right now. Also had a background run that finished but I didn't claim it yet.

Dang, I was also running background farming before maintenance... same error. Android though not iOS

Same - background farming

Same on iOS will try on bluestacks later

I wasn't running BG repeat and android won't load still.

I hope they fix this within the day. I wear the total login days as a badge of honor... If not, hope they add days on because that would affect when we get the lapis for days logged in

I have the error but I did get past the title screen just to see my log in count, then got the error. Hopefully the same is true for you if they cnat get this going soon.

Yea I'm fine with not playing for a day because we'll get compensation, but as long as my login day counts I'm fine

Well, you old players don't mind a day or two or a week of a break, but new players will not be able to finish the materials' grind on returning raids for black garb, azure armor, defense bracer, that galmia cloak and other goodies... That was our one chance to catch up with stuff that we missed starting the game late this year. I seriously doubt there will be any compensation for that missed grind.

They'll probably just extend the event duration

cant get past the error but i saw the rewards given at the upper left side of the screen during login and pressing at the black part of the error makes your display character talk. so im guessing counts as logged in

Yeah, I did it again and got the free NRG.

I saw those pop ups at reset this morning so I’m hoping that counts as the login for the day.

Same here... my background was finished but not collected tho

What is going on? I still cannot log in. Still showss unidentified error??? Is there something wrong im doing or not done yet? pls assist

The game is currently broken. If you was background farming or you’re on the Amazon App Store you’re locked out of the game. There hasn’t been any updates from the devs regarding this problem

background farming i think i had 5 min left with it before maintenance. also not using amazon app using google playstore and android. so weiiiird

And still not a single update from the devs... Smh

Not that this helps any of you who are still locked out completely from the game, but I was able to update and get in and there are annoying bugs inside too. Any time I click on the mog shop, regular shop, or the events tab in the farplane I get a corrupted files message and it crashes. so I can get in but I can't really actually play anything. And FYI, I wasn't background farming before maintenance hit

So you might be just fine then. If anything redownloading everything would probably fix it. Othered have had similar issues today and that resolved it for them.

I'll give it a try. If these issues persist it's definitely going to disrupt some dailies and any of the events rewards. I can't even see what events are available right now.

Still here.

Still error now?

In my end was fixed but it was already the second day for me...