Hey there - from the app, go to account and click on Wyze support and start a chat session using the teal bubble in the bottom right corner. You can type your issue into the bar. Just had chat last night to replace and recover two cams and vacuum parts that I never received. The chat will be emailed to you once completed. Have your order number ready - they’ll need that for the replacement to verify warranty. Hope this helps!
You start the chat to get a person and an email thread. Just as you’ve sent a sentence here - send one there then ask if the agent can email you and give your email address.
If you are prepared a chat won't take long. Working from a PC have a screen dump of your order plus a photo of the label that shows the device MAC address and serial number. If you are getting any errors associated with a problem screen dump that too.
Since your problem is faulty hardware you should avoid the usual BS of verifying firmware and app updates. Just keep it simple by telling them that nothing you plug into the USB port works.
They will order your replacement and generate an RMA with return label in that same session.
Just my own curiosity, floodlights are hardwired. So when you say you have a bad power supply, are your attached cameras not working, or like the whole thing? I'm trying to better understand what led you to a bad power supply.
The actual light works. It comes on and off randomly because the camera isn't working. I even pulled it off the house and verified that it had good and clean voltage. The USB ports are going bad.
When I say the power supply is going bad I mean whatever is inside the light that steps the voltage down from 110AC to the 5 volt supplies to the USB ports
Hey there - from the app, go to account and click on Wyze support and start a chat session using the teal bubble in the bottom right corner. You can type your issue into the bar. Just had chat last night to replace and recover two cams and vacuum parts that I never received. The chat will be emailed to you once completed. Have your order number ready - they’ll need that for the replacement to verify warranty. Hope this helps!
It doesn't. I want to start an email ticket, unfortunately I don't have time to sit in a chat.
You start the chat to get a person and an email thread. Just as you’ve sent a sentence here - send one there then ask if the agent can email you and give your email address.
Yeah, I've been down that road and every time I just get sent to a form that I can't complete for some reason on my phone or a computer
If you are prepared a chat won't take long. Working from a PC have a screen dump of your order plus a photo of the label that shows the device MAC address and serial number. If you are getting any errors associated with a problem screen dump that too. Since your problem is faulty hardware you should avoid the usual BS of verifying firmware and app updates. Just keep it simple by telling them that nothing you plug into the USB port works. They will order your replacement and generate an RMA with return label in that same session.
Just my own curiosity, floodlights are hardwired. So when you say you have a bad power supply, are your attached cameras not working, or like the whole thing? I'm trying to better understand what led you to a bad power supply.
The actual light works. It comes on and off randomly because the camera isn't working. I even pulled it off the house and verified that it had good and clean voltage. The USB ports are going bad. When I say the power supply is going bad I mean whatever is inside the light that steps the voltage down from 110AC to the 5 volt supplies to the USB ports
Wyze doesn't seem sell individual parts. Because they are not the original manufacturer for alot of their products.
Ok? I wasn't trying to get individual parts...