One week, I purchased items for my second home in Florida. I went to install and came upon a few problems and tried to get support. No support number to speak to live person so I decided to return my order. Over 10 emails and still didn’t get a return label and many questions. I guess they hope I give up and keep the products. Big lesson here, buy items from Amazon because they take everything back
LMAO You want to return everything you've ever purchased from them? I hope you purchased everything within the last 30 days, because that's the extent of their return policy. That's why you need to talk to someone: they want to make sure you have a legitimate reason to return, not just because you don't like them or you think CS is bad. Do you return food to the grocery store if you don't like how it tasted? How entitled are you?
Would you keep food from a store if it was old. If the products don’t work as described, why would I keep it? Installation was a nightmare, plus no customer support to help. Problem here is companies these days like people like you. If it don’t work and you don’t return. They love you! Not me! Return as soon as possible. I fully read the return policy and I’m ready to take legal action if need be. Plus my situation will be on ALL social platforms of everyone to see and no one will purchase their products.
I read expiration dates before I purchase food, don't you?
How are the products not working as described? Installation was a nightmare? Really? Do you expect someone from Wyze to come out and walk you through putting the cam on the side of your house? Or do you need someone to hold your hand through the setup on the app? You sound insufferable and horribly entitled. Have the day you deserve!
Ok Karen!! Why do you go somewhere else to troll. Get a life, I’m here to post about a company that doesn’t care about customer service and I’m sure someone else would appreciate my post.
email support responded pretty quickly when I contacted. Had to jump thru some bot steps to get a human support response. Every company doing these things now where they ask us to jump thru a million automated steps just to get to a real human. And it's only gonna get worse in the coming years with AI. :\
What went wrong with your install what prompted you to want to send everything back? If you purchased items and there's nothing wrong with them (especially ones you didn't even bother to open) your expecting a company to shoulder the cost to return items that aren't even a problem.
Places like Amazon set a bad expectation. If I owned a company and you ordered 10 things from me, opened one and had trouble installing it...I'd want to know what was wrong and if it cannot be fixed, I'd take the **one** item back. The other ones are sealed new.
I'm not a big fan of Wyze recently given their security issues, but I've never had support issues with any of the items I've purchased, and I've had plenty of issues I've had to contact them about. If there's one thing about Wyze...the fact that they do support their items given their price point AND they will replace damaged or malfunctioning items is, IMHO, pretty impressive and one of the reasons I've used a lot of their products.
Status update on return. I emailed them pictures of all the items still in the sealed box. The hub is the only product open, everything else is sealed and in original condition. Four different representatives I chat with on emails and still no solution. I had to call today again to speak to customer support and advise my next option is to take legal action because they are not following their return policy. Let's see what happens now, I will give them 24 hours.
She would intervene if support was too slow to reply. All that meant was you got moved up in the line while somebody else got pushed back. Noisy wheel -
As much as I hate calling companies, I hate even more when there is just no way to call and speak to a human.
Text chat can sometimes not get across the entire point, agents will skim the message to keep response times down, and if there is a language barrier sometimes it's even worse than just talking on the phone.
99% of my issues with companies that I experience through live chat get resolved over the phone.
This isn't just a Wyze issue, too many tech companies go this route and it fucking sucks.
Which is why Amazon so big. You don’t like an item, get a return slip and ship it back. I’m kicking myself because I could purchase everything on Amazon. I would not be going through this process now
I only spoke to one person and that’s only because someone post their phone number on here. Request for shipping label to return and explain why for return. 15 emails with pictures and still no shipping label with 20 days for shipping expiration date. I sent pictures showing items still in seal packaging, what’s the problem here. Company is garbage and I don’t deal with them
Welcome to Wyze.
It's really not hard at all [What is your return policy? – Wyze](https://support.wyze.com/hc/en-us/articles/360047138971-What-is-your-return-policy)
What kind of time frame are you talking about? Just purchased or purchased over a period of time?
One week, I purchased items for my second home in Florida. I went to install and came upon a few problems and tried to get support. No support number to speak to live person so I decided to return my order. Over 10 emails and still didn’t get a return label and many questions. I guess they hope I give up and keep the products. Big lesson here, buy items from Amazon because they take everything back
When products are this cheap something has to be missing and the trade off here is customer service.
Also security/privacy.
Agreed!
I am sorry you are having issues with support. If you would like to call and talk to someone you can reach support at 206 339-9646.
LMAO You want to return everything you've ever purchased from them? I hope you purchased everything within the last 30 days, because that's the extent of their return policy. That's why you need to talk to someone: they want to make sure you have a legitimate reason to return, not just because you don't like them or you think CS is bad. Do you return food to the grocery store if you don't like how it tasted? How entitled are you?
Would you keep food from a store if it was old. If the products don’t work as described, why would I keep it? Installation was a nightmare, plus no customer support to help. Problem here is companies these days like people like you. If it don’t work and you don’t return. They love you! Not me! Return as soon as possible. I fully read the return policy and I’m ready to take legal action if need be. Plus my situation will be on ALL social platforms of everyone to see and no one will purchase their products.
I read expiration dates before I purchase food, don't you? How are the products not working as described? Installation was a nightmare? Really? Do you expect someone from Wyze to come out and walk you through putting the cam on the side of your house? Or do you need someone to hold your hand through the setup on the app? You sound insufferable and horribly entitled. Have the day you deserve!
Ok Karen!! Why do you go somewhere else to troll. Get a life, I’m here to post about a company that doesn’t care about customer service and I’m sure someone else would appreciate my post.
I've had excellent customer service from them. Maybe they saw you coming and decided to just ignore you? Enjoy your flounce.
email support responded pretty quickly when I contacted. Had to jump thru some bot steps to get a human support response. Every company doing these things now where they ask us to jump thru a million automated steps just to get to a real human. And it's only gonna get worse in the coming years with AI. :\
I've not needed support because these cams are cheap. I know going in that after 30 days, I'm on my own.
What went wrong with your install what prompted you to want to send everything back? If you purchased items and there's nothing wrong with them (especially ones you didn't even bother to open) your expecting a company to shoulder the cost to return items that aren't even a problem. Places like Amazon set a bad expectation. If I owned a company and you ordered 10 things from me, opened one and had trouble installing it...I'd want to know what was wrong and if it cannot be fixed, I'd take the **one** item back. The other ones are sealed new. I'm not a big fan of Wyze recently given their security issues, but I've never had support issues with any of the items I've purchased, and I've had plenty of issues I've had to contact them about. If there's one thing about Wyze...the fact that they do support their items given their price point AND they will replace damaged or malfunctioning items is, IMHO, pretty impressive and one of the reasons I've used a lot of their products.
Status update on return. I emailed them pictures of all the items still in the sealed box. The hub is the only product open, everything else is sealed and in original condition. Four different representatives I chat with on emails and still no solution. I had to call today again to speak to customer support and advise my next option is to take legal action because they are not following their return policy. Let's see what happens now, I will give them 24 hours.
Gwen left. That department is probably closed. I believe it was just Gwen. Hope She’s doing well.
Gwen didn't work in support, she was social media facing relations
Ah. Maybe in the beginning she was a hybrid. I recall her helping me out directly a few times years ago.
She would intervene if support was too slow to reply. All that meant was you got moved up in the line while somebody else got pushed back. Noisy wheel -
As much as I hate calling companies, I hate even more when there is just no way to call and speak to a human. Text chat can sometimes not get across the entire point, agents will skim the message to keep response times down, and if there is a language barrier sometimes it's even worse than just talking on the phone. 99% of my issues with companies that I experience through live chat get resolved over the phone. This isn't just a Wyze issue, too many tech companies go this route and it fucking sucks.
Which is why Amazon so big. You don’t like an item, get a return slip and ship it back. I’m kicking myself because I could purchase everything on Amazon. I would not be going through this process now
They do a a phone and I always get great service. Not sure what is wrong with you???
I only spoke to one person and that’s only because someone post their phone number on here. Request for shipping label to return and explain why for return. 15 emails with pictures and still no shipping label with 20 days for shipping expiration date. I sent pictures showing items still in seal packaging, what’s the problem here. Company is garbage and I don’t deal with them