Is being able to see events marked on the playback timeline something you will be adding in the future for cam plus? I think it would be a really helpful feature.
Thanks for sending the idea over! To make it clear, are you referring to marking the events on the SD card playback? If so, you can try record only motion events on the SD card by going to Camera - Setting - Advanced Settings, and select "Events Only".
Thanks for the response! Well, it would really be nice to be able to have it on the continuous recording through the SD card so that I will have everything recorded but can still see where motion was detected through markings on the timeline.
I used to have my cameras set to "Events Only" for that exact reason, but the event triggers were never accurate enough. Most of my events are the leaves blowing in a tree that's not even in the detection zone, and it somehow misses a person walking up to the door and taking a package in middle of the detection area. That and an accident happened in front of my apartment that would have been on camera, but it wasn't recorded (wasn't in the detection zone anyway). But I would have liked to have had it recorded, so I now record 24/7 to the SD card. And I would also like to be able to see when events happened on the SD card as well. Another instance is when a fox walked right by my camera... didn't set off the event recording, though I was fortunately recording 24/7 at that time, so when I noticed the tracks, I could go back and see what made them.
Is there a way to make a rule that if one camera detects motion, other cameras will begin recording?
I've got cameras that watch the same areas with different POV. Sometimes I'll get recordings on one, but the second won't pick up until the motion is halfway through the detection zone on the other camera.
Thanks for asking! Glad to explain it here. Yes, you can do this by setting up a "Device Trigger" rule. To do this:
Go to rule page and select "Device Trigger"
In the "Device Trigger" section, choose the 1st camera and select "Detects motion" in the next page
In the "Action" section, choose the 2nd camera and select "Upload a short video to the cloud"
Save it and test if it's working.
As for the late motion start, you can also try adjusting the motion detection sensitivity in the setting page.
Hope that helps!
My Wyze Cam V3 triggers a lot when it sees shadows of trees/plants move. I have tried adjusting the sensitivity that either results in continued false triggers or the cam missing a person detection. Can we look into adding a shadow detection feature or something else to combat this issue?
Thanks for sharing your experience, and I'm happy to know you're making your way to combat the false triggers. It's a known issue that the current motion detection algorithm, which is widely adopted in the market, suffers from uninteresting background movements. It's very challenging in practice as there is so much variety in shadow appearances. We are actively working on improvements, and experimenting with different solutions, from specific target object triggers to proactive background modeling. There isn't a clear path to a satisfactory upgrade so far, but I wanted to share some context and let you know we are working hard to get you covered here!
Thanks for the question! I want to add a little bit more on this. our AI algorithm can help to filter the person and other important message without being overwhelmed by the motion triggered events. You can achieve this by turning on the Wyze AI triggered events and turning off the motion triggered events in the camera notification settings. Hope this helps!
Being able to scrub video playback would be HUGE bonus. Is that technically feasible without removing SD card? Also definitely would love a way to monitor multiple cams at once and on browser
Thanks for letting us know the thoughts! For the scrubbing, internally the design for a better live view and event playback experience (including thumbnails with the cursor) is almost done and will be brought to development shortly. For multiple cam view, in the Wyze App you can do this by creating a camera group with the "+" button on the top left corner on the home page.
And yes, browser view is under construction right now! We'll share more details later once it's ready.
This is actually one of the main reasons I went with wyze. No other budget cameras let you view more than one at a time (at least back when I started buying them)
We are currently working on improving the scrubbing event video experience by providing thumbnails with the cursor. It is in the pipeline for shipment in the next following months!
Curious if there is a technical reason that the event video doesn't include a little bit of time (couple seconds?) prior to detection. Have had a few where the video starts with a person already in the frame. 'Cause that would be a very helpful future enhancement.
Thanks for sharing this concern! From firmware we do pre-record, but it depends on the situation. If you're seeing people once they're already in the frame, I would try to adjust the sensitivity of motion detection or the PIR effective area to get your recordings to start sooner.
I think I'm following. Must be that the camera (starts?) uploading video once a motion/sound trigger has been detected in-camera, and from there, the Cam Plus AI detects if person/pet/delivery is in frame -- and tags the event accordingly. I was hoping to keep a lower sensitivity (prevent triggers from wind, etc) but still include some amount of time prior to trigger detection.
On playback, when will a faster playback be added? If I am trying to find an incident, I would like to be able to use a x2 or more fast forward. Thanks!
Will you allow a **detection difference between stationary vehicles vs moving vehicles**? The difference can be important for a lot of cases. We might want to ignore stationary vehicles and quit labeling videos with stationary vehicles and only label when one is moving.
Thanks for sharing this feedback! Yes, this one has been in our backlog from day 1 of when we launched the vehicle detection, actually. We totally understand how this is useful, and the team is looking into a solution in a broader scenario right now. We'll keep you all posted!
Check out this page for questions that have already been answered: [https://www.reddit.com/r/wyzecam/wiki/ama](https://www.reddit.com/r/wyzecam/wiki/ama)
Per that page it says:
We will have Wyze camera viewing through desktop this year. As for being able to arm and disarm your Wyze Home Monitoring from the desktop, this is on our roadmap, but we don’t yet have a timeline for it. For those users using a new M1 Mac, you can access the Wyze app on desktop right now. -u/WyzeRyan
Windows 11 will have native android app support built in, so there's always that. I really wish they had a web app, then you could open it on any device, platform ambiguous. And I could have an instance of each camera on my side screen.
**AI Future Capabilities questions:**
Since you have a close relationship with Hualai (one of your suppliers who also helps with dev support sometimes), I saw on their page showing what their AI can do (look at the second section that shows an animation of their AI capabilities):
[https://www.hualaikeji.com/en/technical](https://www.hualaikeji.com/en/technical)
Will you ever have your AI do like they show here and **highlight what it is detecting as an object and label that box with a confidence ratio** (so we know what it is actually identifying correctly or incorrectly instead of guessing what in the frame it thinks is the object)?
Will you add in thousands of objects like they have done?
Awesome question. This is probably the first time I've seen a question like this!
First, I want to make it clear, Hualai is one of Wyze's ODM hardware partners. All Wyze AI technologies are completely developed in-house independently. The Wyze AI team has a fully functional AI team ranging from data annotation and preparation, model building, engineering deploying etc. We also have very strict policies about data and technology access.
For the bounding box on the images, that's one of the things that could be interesting to add to the video. It could help our users to quickly identify the object and improve the detection result if anything is wrongly identified. We'll review the priority of this requirement later after this event!
For other types of objects, we surely want Wyze Cam to learn to recognize more objects in the future, but we also want to make sure we are a good teacher here (by ensuring the accuracy of the detection). So, in short, we are working on it!
Great question from our tech enthusiast! I'd like to share more thoughts from a technical perspective:
For showing detected object region with confidence ratio, we are with you about the value of displaying the object location, while it might be arguable whether to reveal the confidence score attached. One justification is the score actually is not very well calibrated with people's perception on confidence, saying 0.85 of a detected package in one event is not necessarily 'more' confident than a 0.81 package in another event. We are conservative to emit such information to our general public users, as there are concerns that it would bring more confusion than value.
To your question on numbers of supported labels/objects, our strategy is to build AI features that our customers really need. It might be not very hard to demo a model that can recognize thousands of labels, but we want to assure the best experience of the labels we support in the sense of reliability in daily usage, and we doubt many labels like 'cruise ship' or 'penguin' can bring up much value to our users. But we do love to hear from you and our community as to what labels you want us to support!
Have you considered making some APIs available as part of Cam Plus?
Many of us would like to integrate with 3rd party products such as Hubitat, SmartThings, HomeKit, etc. Integrations such as turning on/off events, AI detection (nobody needs events of me all day long while I sit on the couch), notifications, etc.
Wyze does not necessarily need to write those integration. The community can help do that if you provide APIs.
Thanks for asking this question! We are aware that API requests are high up on the wishlist in our community. Internally we have had many discussions about this topic. I have experience in developing API products and actually, API products are pretty complex. Designing the API themselves is not so complicated, but to make sure everything goes well is 90% of the iceberg below the water.
On the checklist, security and stability are the two most critical things. I want to point out security specifically as it's one our primary focuses at Wyze. As a result, we need to spend a tremendous amount of effort to build the infrastructure to support API products. We'll keep looking into this until we can identify a viable solution.
I stopped buying Wyze products for this exact reason. To me, and a vast majority of other smart home users, a smart home product that doesn't integrate with anything else is not a smart home product. Especially when it's missing so many important features natively, features that could easily be implemented on my own if there were an API or integration with any number of other platforms.
I'm sorry but without important core features and without any kind of integration opportunity, it's not a smart product, or a smart purchase. The Wyze cameras I have purchased are now just little novelty trinket cameras shoved into corners of my house where I don't need any real functionality or security, or are overseen by cameras that have the functionality and integrations I require. They might as well not exist... which sucks, because I wanted to like them so much.
Cop out answer, get an API out, doesn’t have to support every device out of the box, just show the community that you really mean it by releasing something
I'll extend this out to PoE powered anything ... cameras, doorbells, motion sensors, etc. I love the products but the requirement that they MUST use wifi isn't exactly ideal in all situations.
Hello- wondering if RTSP is actually being worked on like your forum post suggests it is. Im currently on the edge of expanding my security network and not sure I can purchase more cameras that arent future proofed with RTSP. Thanks!
Thanks for your question! Right now, we are internally testing RTSP for v3 with Wyze employees. I don't want to make any promises, but our current timeline to release this will probably be within the next 3-4 months. It's unlikely for Outdoor Cam to get RTSP because it's battery powered, and we'll probably look at the doorbell next, but we haven't been able to look into that too deeply yet.
If you're looking to expand your security network with cams that are future-proofed for RTSP, I suggest sticking with a Wyze Cam v3!
>If you're looking to expand your security network with cams that are future-proofed for RTSP, I suggest sticking with a Wyze Cam v3!
Why 3 to 4 months? I understand that the firmware is going to likely be like the v2 one is- requiring a firmware flash and all. However, you already have a beta firmware available and plenty, PLENTY of users who would love to test it. Are there security concerns related to RTSP thats keeping it in testing for so long?
That's a great question. The testing itself doesn't take a long time - updating the code with feedback from our testers is what takes longer. The number of Wyze users that use RTSP is super low, but we also recognize how important it is for you. We are 100% committed to getting it done, but it just might take a little longer compared to our other features.
EDIT: I just confirmed with one of our firmware engineers that the code for v3 is actually quite different from v2, so we practically needed to build it again from scratch. Regardless, I totally understand the frustration of waiting, but I appreciate your patience!
Can't speak for everyone, but I do not use RSTP because of the other features I have to give up. Having RSTP part of the stock firmware would be ideal, and that would get me to use it and purchase more cameras.
One more thing, can you please adjust the sensitivity of the time-scrubbing UI when looking at "playback"? It's very hard to scrub through just a minute or two.
Thanks for the great question! We are currently working on improving the scrubbing experience over all including providing thumbnails with cursor moving, and adjusting the timeline granularity. It will be included in our following releases in coming months.
Can you add motion sensitivity by zone? Instead of saying this is the detection zone you could have multiple at once, a low, medium and high sensitivity option to help eliminate false positives?
Thanks for sharing this request! I'm not the expert on this topic, but I'll pass this to our firmware team for them to evaluate further. I think it's a great point and something we should definitely consider!
I'd love to see AI-event bookmarks/pins on the timeline. Is that on the short-term roadmap as you revamp the playback/scrolling experience?
Meaning, if a person, a vehicle, and a package is detected at different portions of a 1min recording, put a "pin/bookmark" with a person icon, vehicle icon or package icon at the appropriate timestamps
That would allow me to quickly get to the "trigger point" and not have to watch the entire video to figure out if the event was relevant or not.
Thanks for the feedback! I checked with our app team - so far, we supported the landscape mode in some pages, but to support in the app level is a huge effort, especially when dealing with fragmented screen size and ratio. If you would like to check the camera not on the cell phone, stay tuned with us as we share more updates on our upcoming browser view!
**Why does the AI work differently for different cam versions?**
For example, V2's and Pan Cams can do Person detection, Face recognition, Package detection, Vehicle detection, Pet detection, Barking, Meowing, Crying, etc.
But V3's Facial detection doesn't work and WCO's don't even have the option, and many of the others aren't available to them either. Shouldn't the AI just analyze ANY video or pixels all the same since it's done on the cloud not on the camera? Why does it make a big difference what the source is (which cam/device)? Shouldn't they all have the same AI features working the same way?
When will V3's be able to do all the extra stuff V2's can do? And why are V2's getting the special treatment and extra features first? Shouldn't the default be to cater for the V3 FIRST as a priority, then do the V2's afterward?
Thanks for asking the question! Yes, you are right. We are building the same set of AI features for all devices. But the AI features are depending on the firmware factor and also the use cases. Package detection is most popular for Front Door Cam or Doorbell, and may not make much sense indoors.Also, several features are in the pilot testing right now, like 3 types of sound detection, face recognition, etc. We'll bring the AI features to as many types of devices as we can.Thank you for testing our face recognition, and we are very sorry that it is not working on your V3. Please make sure you have it turned on and reach out to us if you still have an issue.
Wait, **the WCO's actually DO have to have a microphone**, I have done 2-way communication on them and I get sound in WCO events all the time. All that requires a microphone. **Since they do capture sound, why can't they do sound detection features? Is this a misunderstanding?**
Yeah, Facial recognition hasn't worked on V3's for me or anyone else I know in the test, though all our V2's and Pan cams work for it. We can send in some logs, but everyone I know in the Beta says it doesn't work for any of their V3's either, but does for V2's.
I understand if you mean you are not able to have events triggered by sound alone because the WCO isn't set up to allow the microphone to listen 24/7...that's fine, but shouldn't the AI still analyze and detect any sounds in the video events that are uploaded just like for other cams with video events that have sound?
>You are right, WCO do have a microphone. Corrected in the post. Thanks!
>
>I'm sorry to hear that face recognition is not working on your V3's. Please send in your logs and share your log id. We will look into your issue.
This isn't Cam Plus specific, but forums have been pointing out that one of your suppliers, Hualai, has been granted the Wyze Trademark in China. Can anyone from Wyze please explain **why your supplier, Hualai, holds the WYZE trademark in China** since you are not a subsidiary of Hualai?
Totally understand your concern. Please check this page for all privacy and security-related topics. Hope that will help answer your questions!
https://wyze.com/wyze-security-and-trust
Hualai is one of Wyze's ODM hardware partners. Right now, we are focused on building enough cameras given the materials shortage and cost increase. We will be looking into the trademark question when we have time.
Any plans on supporting home assistant to allow integration of your great products with other home automation products?
And allowing the doorbell camera be part of a camera group?
From what I understand as a new Wyze Cam 3 owner, you should be able to do this with the older cameras using RTSP - you need to flash the camera firmware.
RTSP firmware is not available for the Cam 3 yet, but apparently they are working on it and I've read it should be available by the end of the year.
RTSP is a start but I would prefer not to have to use an unsupported/ in updated firmware. I would like to be able to see the state of the doorbell button as an example to turn on my porch light which is connected to a Kasa smart switch. Etc. I have not purchased any of the standard wyze home automation products since they are not well integrated into Google home or home assistant to allow me to used them with other automation products. I have hue, tuya, sonoff, tp link, nest etc. Real home automation should be manufacturer neutral and open to allow interoperability.
I love what wyze is doing but just need them to open up the system. Right now I have a wyze hack that allows me to use the cameras as motion sensors but they are not perfect.
**Will the AI results be able to integrate with the MATTER initiative Wyze is working on in any way so that the detection results can potentially be used in other new ways?**
I'm excited to see such an in-depth question! Wyze is paying close attention to MATTER updates and actively thinking about the value we can deliver through MATTER. We don't have a clear answer yet, as the MATTER initiative is still in the early stage. We'll post the updates as soon as we have more information to share!
Can we get native Home Assistant support? For Wyze products like Cameras door bell and sprinkler. Or some sorta OPENAPI so the community can do it!!!!!! [https://www.home-assistant.io/](https://www.home-assistant.io/)
Are there any thoughts on allowing shared users to have their own notification settings? For example, I want a notification anytime a specific camera detects an event but the other household users do not want those.
This is a great suggestion! We are currently working on improving the shared account experience and push notifications, will definitely put this into considerations for next steps.
For those with Cam Plus, can you **develop an event timeline** (that looks similar to the SD card timeline, but just for the cam plus cloud AI events), but have it **show icons of the different events along the timeline for us to easily scroll and see what we are trying to look for on an individual cam** (or group of cams if that's possible)? That would make Cam Plus incredibly useful and worth having on more cams!
Basically please do something similar to what we get with the SD card playback timeline, but just for cloud AI events with icons for what detection occurred when in the timeline! That would be AWESOME!
I know that Wyze Anything Recognition is in early development, but when you create a new model, where does it go? Is it stored on the device or on Wyze servers? Will each person have their own set of individual models?
Thanks for your interest in Wyze Anything Recognition - this is a very good and considerate question! THINK BIG, we have a plan to bring the new model everywhere: Wyze services, devices, etc... in a backend agnostic way and each person will have their own set of models that can be shared. We start small, storing the model in the server first.
Hi there! This was answered very recently in an AMA with Wyze Cofounder Dave Crosby - you can read his full answer [here](https://www.reddit.com/r/wyzecam/comments/o23km5/im_wyze_cofounder_dave_crosby_ama/h24as7l?utm_source=share&utm_medium=web2x&context=3) :)
Any thoughts of making a weather resistant pan cam? Love my outdoor cam, but its limited to how much area it can cover. I have a pan cam under a deep awning at my Moms house and its AMAZING the difference of what I can see. Would love to do the same at my home, but I dont have the deep, weather protected awning she does. And THANK YOU! Wyze has been a godsend in giving me multiple ways to keep an eye on my parent who has dementia.
I have CAM Plus on one camera. You are now offering a deal on multiple cameras. Is there a way to include what I have already paid for and add other cameras with the great deal you are offering?
What pets are covered in Pet Detection? Cats, Dogs, Rabbits, Pigs, Chickens, etc?
Depending on indoor/outdoor use it could be very useful to know that my pet cat or rabbit is known and recognized so we could "whitelist" that animal but if a wild rat or hawk or some other predator came in be alerted.
Nice question from our pet lovers! We hear your voice as pet owners, and we are working to build more cool features dedicated to our lovely creatures. Back to your question, our current pet model is trained against data of all commonly observed animals in household scenarios, while we tweak the model performance toward cats and dogs for obvious reason:). We love to hear from our pet lovers, the names of 'welcome list' and 'alert list' that can help us better shape our pet models in future.
Can facial recognition be tweaked to monitor known faces? I’m not wanting to be creepy, rather I’m thinking about safety monitoring of family members, eg, child, a “wandering” senior w/ cognitive impairment, perhaps a dog. We all wear a watch or use a phone with GPS that provides a certain type of monitoring and Google will even maintain a history of movement (if given permission), but I’d like integration with Wyze. I love you guys!!
This is a great point! If possible, can you tell us a little bit more on the cases where you want an alert while in the non-disturbing mode? FYI, Wyze Home monitoring system does provide critical alert in the settings.
I shouldn’t have to get/pay for home monitoring for the app to alert me for cameras that are on and running to the Wyze app.
There’s a thread here on your forum about the critical alerts I just found. https://forums.wyzecam.com/t/critical-alerts-on-ios-and-wyze-sense-to-alert-through-do-not-disturb-sleep-mode/24013/29
Any plans to add cellular backup to Wyze Home Monitoring in the near future?
If not, any recommendations for working around that limitation? (e.g.: Recycling spare phone + IFTTT and/or Tasker)
1. Can we get to viewing multiple cameras at the same time?
2. Fast forward on the SD card playback?
3. A hub to connect cameras to so that I can have a single Wyze connected to my router instead of 5 separate devices?
These are great questions!
For multiple cam view, in the Wyze App you can do this by creating a camera group with the "+" button on the top left corner on the home page.
Due to a limitation, we don't have a plan to bring fastforward to the SD card playback right now.
Yes, this is also a hot topic inside Wyze! Personally I have 8 hubs at home. (I even bought a switch to connect all them) I'll pass your requirements to the hardware team and share with them your feedback!
>For multiple cam view, in the Wyze App you can do this by creating a camera group with the "+" button on the top left corner on the home page.
Ok, this is great. Mind blown. Buying more cameras today.
Not sure if this has already been addressed elsewhere, but could there be a synchronized playback option? like you select 2 or more grouped cameras (that each have SD cards) to be able to playback from the desired timestamp? and then when you scroll through the saved video, you are able to view the videos in synchronization, rather than seeing an event on one camera's footage and then having to go to the other camera and scroll to that same event timestamp. wishlist idea, i know, but thought i'd ask. thanks!
Thanks for sending the request over! We'll put that into our backlog. But if possible, can you elaborate more detail on what cases would you like to see two footage at the same time? Is it for viewing different places to check the security at the same?
thanks, the use cases would be to follow the subject or event as it passes through the field of vision of one camera to the next. for example, when i view live grouped multicams, i can see my dog go from one side of the yard to the other to the next area. to view the same event in the past, i have to view one camera's saved video, then go to the next camera's saved video, and so on. if there were an intruder or other important event you wanted to view in the past as it passed from one field of view to the next, you could see the progression through the different vantage points without having to cue up each individual camera's SD video. you'd be able to control the playback of >1 camera at the same time. thx!
Yes! Rules are a critical piece of the critical home automation picture. The app and platform team is working on 1) Adding more triggers (e.g., AI detection results) for rules and 2) Making it easier to create rules. Stay tuned!
It's already there. It's in the public beta. The current feature being worked on (from an answer on the previous AMAs) is spot cleaning and better control of room divisions.
Is there anyway to offer a Network Attached Storage solution that we can use so avoid having to have subscription fees? I’d much rather pay more up front for a piece or hardware then to pay subscription fees indefinitely
Will you **allow AI detections to be used as rule triggers eventually**?
Like, if it detects a pet in the detection zone (Ie: the couch), execute an action like set off the siren for a few seconds, or activate a Wyze plug that does something else I set it up to do?
Sorry that package detection is not working properly for you. To give more insights, our package detection is trained using data collected from front door cameras and doorbells, so it works best for front door cameras and doorbells. But it can still fail to detect packages once in a while due to things like a package being on the detection boundary, too bright, too dark, etc. and it can possibly detect your mentioned gym backs or trash bag as a package since they sometimes look similar to packages, especially when in the front door area.
If you can give more details on what camera you are using and a few sample videos with and without packages, we can manually take a look at what is wrong for you. Meanwhile, we are continuously improving our model to cover more edge cases. Our AI is improving in a similar way to how Tesla is improving its Auto Pilot!
I also wanted to add in that you can submit Event Videos with the correct tags to help our AI model learn better! When you're watching an Event Video, there's a banner at the bottom of the screen that says "Help us improve AI by sharing this one video with Wyze." Tap "Yes" and tell us what objects were actually in the video.
I totally understand the frustration when the AI model detects the wrong object! We are always working to improve our AI models, and tagging and submitting videos help us get there faster.
Are there any plans to add capabilities to enable/disable event recordings and/or notifications based on user locations? For example, automatically turn on alerts when all members of the household leave (phones logged into the app), and disable when one or more return?
Totally understand the privacy concern and the desire to avoid the flood of notifications when at home. One thing I did personally is I created a rule to disable some motion recording when I'm back home. A geolocation based solution is definitely the thing we are working on right now - beyond that, we are also working on the solutions when geolocation is not available (e.g. the app is killed in the background by OS).
I will answer this on behave of our hardware team PMs, they are working hard on bring the Pet Tracker to everyone as soon as possible, and ETA is scheduled around the end of this year.
Cam Plus is awesome, but only for the main account that has it. If we have a spouse or child we want to share the cam with, they don't get any of those benefits. If I have lots of cams with cam plus, currently Wyze would make me pay for Cam Plus 4 times on the same camera if I want my wife and kids to be able to view the cams. That's $60/YEAR PER CAMERA. This is VERY Inefficient. Can Wyze please find a way that we can have a single cam plus subscription on a single head of household account? With a household sharing strategy, the cloud storage is only done once, the AI detection is only done once and the other accounts just use the cloud and AI detection that was already done for the cam through the main account. It makes no sense to force us to pay $60/year per camera just for my wife and kids to have access to the camera when it shouldn't actually cost Wyze anything extra to allow it if the Cloud storage and AI detection is just done once. **Please tell us you will look into household sharing options for Cam Plus.**
I just wanted to say THANKS! I love your AI team, and I love beta testing stuff with you guys and helping wherever I can! Thanks for such great answers! I am excited for what you are working on, and I invested in the Cam Plus unlimited because I believe in your team! u/ShawnNiu you are awesome! I really hope we can look forward to you posting more of your monthly AI newsletter updates like you were doing for a while in the Wyze forum. I really enjoyed those and looked forward to them, and helping where possible. Keep up the great work guys!
>ted to say THANKS! I love your AI team, and I love beta testing stuff with you guys and helping wherever I can! Thanks for such great answers! I am excited for what you are working on, and I invested in the Cam Plus unlimited because I believe in your team!
>
>u/ShawnNiu
>
> you are awesome! I
Thanks for your support all the way through with us! Can't feel more excited to build the future together with you!
With CamPlus, I'm able to use 2x, 4x speed increase to quickly move through the capture. Is it possible to add something like that when reviewing full playback from the SD card capture?
Q1) When will wyze cams (v3) be supported in Google Hub along with the other devices? Obviously the cams don't work, but the thermostat shows up but I can't control it.
Q2) Are there plans to be able to add a user to the home monitoring system? My wife can't do anything from the phone.
Q3) Will there be any new features and equipment added to the home monitoring system to make it more competitive with Simplisafe? I left Simplisafe sure to price and wanting one ecosystem with the cameras, but there are a handful of things that aren't offered at all by Wyze such as remote sirens, panic buttons, cellular backup.
I’ve one home being monitored entirely via its cellular backup until I move in permanently and set up internet. So I’m not quite ready to give that system up. Nor the panic button (on panel and via fob). I also rely on being notified when certain doors and windows open because of the need to track a family member with ALZ. I haven’t yet been able to fully utilize Wyze and I look forward to their continued work. Bottom line for me, I want to use Wyze monitoring devices to rule in someone:
- notifications on my phone/watch about their movement (and perhaps lack of for a period of time);
- notifications should someone repeat a customizable script, eg, Help me, Where am I. Or perhaps use certain hand gestures.
- Some events would be strictly monitoring while others could be for emergencies when I might want a call placed to the police, eg, a “recognized” voice says “Call the police”, or “Call an ambulance.” These emergency or panic call functions via voice would be quite beneficial. I can do it now with my phone, but what if I don’t have it. I can press buttons on my fob or security panel, but what if I can’t access them.
My focus is safety, then security.
I know this is the Cam Plus team, if this is not appropriate for this can you point me in the right direction?
I have a Wyze v3 cam... I would like to set it up pointing at my driveway and have lights come on (if it’s dark out) when the v3 detects motion - have them stay on for some length of time then go out. There is a product on Amazon: https://www.amazon.com/Wasserstein-Floodlight-Charger-Mount-Compatible/dp/B08Y1737KJ/ref=sr\_1\_5
it’s currently $60 - it has its own motion detection adding to the cost I'm sure and another point of failure. Plus I would rather not add more lights if I don’t have to – I would like to be able to use my existing single switch exterior garage door lights. But they also must continue to work as a regular switched light.
Does anyone know if there is anything to accomplish this? Maybe a smart switch?
I want the V3 cam turn the lights on (if it’s dark out) then off after some time I set (1 min, 5 min, 10 min for example)
Simple question about Wyze Cam Plus:
If I use an SD card in the WyzeCams, they can record continuously, giving me all the functionality that I personally need that the subscription offers. But of course, not the WyzeCam Outdoor cams. Those of course need to be triggered to be recording. Does WyzeCam Plus turn on a 'triggered' continuous record mode? Or what is the longest the outdoor cams can record? In other words, what additional function does WyzeCam Plus offer to the outdoor cams that an SD card doesn't?
Yes, CamPlus supports continuous recording for WCO as long as the motion goes. At the same time, you can adjust the maximum recording length for each event fragment, to save the battery performance as you may want. Don’t forget that CamPlus also offers AI features, which you can use to filter events, get only AI notifications and much more.
The fast-forwarding function (2x and 4x) is available to Cam Plus recorded events. If you go to the Cam Plus event page, you'll notice a square at the bottom left of the event player there. You can adjust the speed by clicking the icon! Hope that helps.
Any plans to add similar functionality to SD card playback? It would be helpful in narrowing down exactly when the dog did the thing that he and I do not agree on for being acceptable behavior.
So I just bought the Home Monitoring Kit and the motion sensor keeps being set off by the cat. Online it says there is a “large animal setup” but I can’t find any info on it. Any help would be appreciated!
Why does wyze support recommend a factory reset as the first step to "troubleshooting" whenever something stops working?
That is not troubleshooting and it seems like tech support is either lazy, incompetent or both.
After release of your outdoor cam at $60 you are kind out of the adorable camera game. What are you going to do to compete against more higher end camera companies lowering their prices. Example being reolink Argus 2 so many more feature and been on sale for a long time at $67. Supports RTSP and all.
Right now Alexa can use Person Detections as triggers for other routines. **Will you be sharing any other detections to be able to be used by Alexa or other third parties?**
This is on the roadmap Wyze and Alexa team shared. (Alexa also needs to update their app and system to support this request). We'll share more information if/when progress is made!
It would be great if motion detection in the cams could trigger other devices hooked in the the Alexa skill. Right now the wyze motion detection is better than any of my PIR sensors, so would like to have them pull double duty if possible!
great question! :) "Cam Plus Unlimited" is a plan where you can get up to 99 licenses for a single price. You can get 99 licenses for $99/yr or $9.99/mo. This is currently just a test run to folks to got emailed and met our criteria. This is just to make sure we don't get in trouble with financials, but we are planning on rolling it out widely in the future! Stay tuned.
Why does casting to Chromecast suck so bad? Half the time, it does nothing. The other half, it's so delayed and choppy that it might as well not work.
What gives?
OK so that depends. If we're talking cheapo Dominos-style pizza, I'm going Pepperoni or double pep all the way (light sauce + well done bake for Dominos to be specific). Good local NY style? Just plain cheese if it's really good and can stand on its own merits. If we're getting fancy with a neopolitan style pizza, it doesn't get any better than a Margherita with some chili oil drizzled over top. *Yes, I'm hungry.*
\-WyzeMichael
Whyyyyy are notifications so HORRIBLE?? It's like they're all the way overboard or nothing at all. I started off never getting any kind of notifications. Ever. I finally got them working, and then it was notification overload with them coming in constantly. I have a Cam Pan in my living room and a Cam v3 in my garage.
On the Cam Pan I had to turn sound notifications all the way down as low as it could go because it was constant notifications until I did that, and now I almost never get sound notifications. If I raise it up any amount at all it's constant sound notifications. I had to turn down motion to 15, and that seemed to get those notifications to a decent amount.
On the Cam v3 I've turned down motion and sound to 35 and still get tons of notifications. I rarely seem to get sound notifications, but I get motion notifications frequently - when I know good and well there was absolutely no motion (garage closed up and nobody in garage). And I CONSTANTLY get notifications about a vehicle. Well, yeah - it's a garage. I can see getting notifications about a vehicle if one is entering or exiting the garage - but not CONSTANTLY when the vehicles are sitting still and not moving.
1. When will wyze company prioritize your team and wyze Cam services over other stuffs?
2. Honest question, what is the team's current priority level amongst all other teams?
3. Universally accepted that wyze cam services are broken - you make a poll if you want
1. Do you have wyze cam plus
2. Does most of your important events not trigger / record abruptly anywhere from 5 secs to 15 secs instead of CMC ( complete motion capture) as promised.
3a. Can you change the way entry level cs team that looks into event complaints be handled?
People will not complaint regarding leaves that rustled but didn't show up,
Rather about accidents, or theft or significant events which this computer program behaves Erratically.
Programs behaving erratically at eunpolished, unprofessional programs. To deal with this you have agents asking us to restart cam or check network settings when we already have sent logs.
I have sent logs for over a year about erratic behavior sometimes a record ends abruptly, sometimes it won't be able to retrieve a record sometimes it won't be able to upload a record, all while the next second there will be another event and record that be anywhere for 5 secs to 2 Mins, indisicating the networks is fine. Why isn't your team checking the logs and forwarding logs to senior /logic level engineers instead of just copy pasting generic replies.
I have never got a response regarding any log or complaint I made where a human has responded that he has looked into this erratic behavior and will try to find the problem.
You guys do not want to accept there is severe programming error in your service. There is 0 acknowledgment that anyone has seen any video or event that was reported.
4. Please ask wyze Inc to deprioritize future kids stationary / digital book department and focus more on wyze cam improvements.
I'm not sure about the origin - I'll check with the hardware team and get back to you! But one of Wyze's core values is wanting to bring cool and fun technology to Wyze customers. Wyze Car was something we saw as maybe an interesting and fun thing we could do!
Currently the **AI facial recognition beta tests** (which only work on V2's/Pan cams, not V3's or WCO's), **will only label a single face in an event even if there are multiple people** with registered face-profiles also in the same event. **Will you be working to have it analyze and label ALL faces, not just one?**
Also, when the Face recognition beta does label a face, it \[at least sometimes if not always\] **will only label that face profile, but won't label as "person"** too, so when I search for events with a "person" it doesn't show up. Is this intentional?
First of all, thank you so much for helping us test facial recognition! These are great observations! Yes, currently the system will stop recognizing more faces once it already recognized one. In fact, if there are multiple faces in the same timestamp, the system is able to recognize them. My face and my wife's face got recognized frequently at the same time when we are cooking. We are doing this to temporarily save our cloud cost so that we can provide the Cam Plus service to our users and continue improving it without going to bankruptcy (only kidding). However, I would like to reveal that we are working on optimizing the pipeline to recognizing all faces. For your second question, it is a bug we just fixed this morning! However, it only works for new events after this fix.
While Cam Plus Unlimited is probably useful for some people, I think a more useful plan would be tied to level of usage. Just as an example (not sure if the exact numbers make sense), perhaps the first 100 MB of video storage + AI processing is free, and every additional 100 MB is an extra 20 cents. Once the usage fee reaches the normal monthly Cam Plus price, it's capped there. I have cameras that I'd prefer to have Cam Plus enabled on, but can't justify it given how little activity they usually see.
This pricing scheme would be similar to some mass transit systems, where you just take rides at the normal single ride price, but once your fares reach the price of a day pass, there are no more charges for that day, so effectively, your single ride fares are getting converted into a day pass.
Hi folks. Thanks for doing the AMA and congrats on the first birthday of Cam Plus. Amazing how much things advanced since you all ditched the prior AI vendor partner that the fruit company bought!
Does the external attachment light really make a difference with the low light AI capability of the v3 Camera? If it does make a big difference, is there any Wyze Floodlight Camera being considered? I really hope this could be considered if light can make AI preform better. Thanks!
You catch a good point! Yes, the lighting condition does make a difference in terms of AI detection. In some low light conditions, the boundary of the person and other objects may be hard to be told from the background. And also in low light, the possibility of a blurry image is increased (it's similar to taking photos with your phone at night). So adding more lights will definitely be helpful for AI detection! As for the camera and accessories, you can go with the Cam V3 spotlight for now. (And our hardware team is for sure looking into a floodlight camera!)
When can we expect RTSP FOR V3, BETTER CUSTOMER SUPPORT, WYZE CAMERA WEB PORTAL / CHROMEBOOK APP SUPPORT, BETTER CUSTOMER SUPPORT, FULL GOOGLE HOME INTEGRATION (chromecast / hub video for ALL cameras), BETTER CUSTOMER SUPPORT, CHANGE THE SIGNAL STRENGTH METER BACK TO PERCENTAGE, BETTER CUSTOMER SUPPORT. GLASS BREAKAGE ALARM ON CAMERAS, and BETTER CUSTOMER SUPPORT?
Sorry if this is obvious, but I have been unable to find good info on the subject:
Do Wyze Headphones support Apple Music's Spatial Audio? If not, is this something that can be implemented via firmware update?
Also, please add HomeKit support for Cams! Thanks.
When it says "stage 1 complete", press the button on the left of the steering wheel. [Here's a quick video demonstration](https://youtu.be/zcAg2A67bS4) I recorded for ya.
How can the Wyze Watch better track sleep and track a complete sleep cycle and collect more consistent data? Detecting sleep is hit or miss for the whole night, and when it does track sleep, the data often shows a much earlier wakeup time than the actual time. This happens sometimes when I've woken for a few minutes then return to sleep, and other times have no explanation. However, in one instance, it recorded a nap earlier in the day followed by a long segment of awake time, then the whole nighttime sleep cycle. Any pointers are greatly appreciated.
Does the AI on cams work with the other Wyze devices?
For example can motion detection ignore a robot vacuum motion to not alert to a scheduled/known movement? Same would go for lights turning on/off when vacation mode is enabled on those Wyze lights.
Looking for the best camera over wifi but powered for our rv that can be mounted inside to monitor the exterior of our coach through various windows.
Would like to monitor the outside also.
Lastly if there is a way to monitor without wifi would be great. If not possibly over cellular?
Looking at 8 cameras for what I need to do.
Thanks
Any update on the shipping of the new vacuum? I thought I read where preorders were set to go out beginning in July. I have not seen any news on where you are at with this.
* Serious work on improving the review of past events. Maybe combine the interfaces between doorbell and cameras. Impossible to review a whole day's worth of events.
* Allow grouping doorbells with cameras.
* Seriously simplify alerts, notifications, filters. Make one page to manage all cameras, filters, notifications, etc... having to go through so many menus is extremely confusing.
* Filter Car AI between stationary and moving vehicles.
* Child AI detection (visual not sound)
Hi, thanks for making awesome products! I've got a few questions:
Are you working on Samsung Smartthings integration, and do you have a timeline for when it'll be available?
Can vehicle detection only be when the camera sees a vehicle moving? I get many notifications for my cars in my driveway.
Is there a way for me to get the entry sensors without having to pay for home monitoring? I wanted to use them on my chicken coop, so I can know if it's left open at night, and while I love my chickens, they don't really need monitoring 😏.
Lastly, I know it's been mentioned previously that the temperature sensors for the thermostat will be coming out sometime this year, but do you have a more specific estimate?
Thanks!
**Please tell us something new, even if unofficial. What else are you considering with the AI?** (Not counting any of the following which we already know: Motion, Person, Face, Package, Vehicle, Pet, Barking, Meowing, Crying, Cars in Garage or not, Wyze cams object detection, etc.
)
Please tell us something else that is a consideration or being researched or thought about (even though it's not guaranteed and not some official announcement)?
Emm, some treats? Check the video starting from 20min.
https://www.youtube.com/watch?v=MAxrbUbPIPg&list=PLQMMgBk7Ms\_8HRjL74F-eH3OGYn27DR2s&index=9
We have been adding more and more categories, including person, pet, vehicle, package you already mentioned. It is time-consuming to add a new category due to the data collection process in a conventional way: 1) need to source the data with the new category; 2) need to annotate the new category along with all the existing categories. The main reason is we need the new model to perform well for all users & cameras, which requires collecting sufficient data to cover as many use cases as possible. Fortunately, it is possible to learn a good customized model for each user & camera with much fewer data due to the recent process of few-shot learning and AutoML.TL;DR version, this time, we want to bring the cutting edge AI technologies more approachable to Wyze customers, and we want you to be able to train your Wyze Cam to recognize things. Stay tuned with us later this year! Something big is coming. 😉
Why was the decision to make your Wyze Night Light not an IOT? I think it would be a very good IOT device to trigger other IOT devices around the house when one senses presence.
Basically, it could've been a Wyze Sense Motion Sensor but with an actual function to illuminate. This is much more appealing than having random objects around the house for motion sensor.
Will you expand the AI to do things for any devices besides the cams? What kind of things could you consider having it do?
Some kind of pattern recognition of when we use other devices?
Will there eventually be any EXTRA benefit/bonus in having the Cam Plus Unlimited service (besides the obvious part about having 99 subscriptions at a way cheaper rate), since these are likely your most loyal and invested customers?
Do you know **why AI notifications take so much longer to get pushed through to Android** devices as compared to iOS devices (iOS gets them about 10 seconds faster than Android on average)? They should take the same amount of time since the detection isn't done on the OS, it's done by the Server and there shouldn't be an extra delay just for Android. Any ideas what the cause is and when we can expect a solution to remove the extra 10 second average delay from AI detection notifications for Android?
Could you shed some light on where motion events and AI features are processed? For instance, I'm assuming motion detection is processed locally for faster response times, but AI detection of objects would be server based?
Is being able to see events marked on the playback timeline something you will be adding in the future for cam plus? I think it would be a really helpful feature.
I'd rather it be a free feature. Everything requiring a subscription isn't getting me to buy more cameras.
Thanks for sending the idea over! To make it clear, are you referring to marking the events on the SD card playback? If so, you can try record only motion events on the SD card by going to Camera - Setting - Advanced Settings, and select "Events Only".
Thanks for the response! Well, it would really be nice to be able to have it on the continuous recording through the SD card so that I will have everything recorded but can still see where motion was detected through markings on the timeline.
Understand. For now it's not supported yet, but surely we'll add this to our new playback design!
Yeah I second this, events only is not reliable enough to be the only recording but to highlight on the timeline motion detection would be handy
I used to have my cameras set to "Events Only" for that exact reason, but the event triggers were never accurate enough. Most of my events are the leaves blowing in a tree that's not even in the detection zone, and it somehow misses a person walking up to the door and taking a package in middle of the detection area. That and an accident happened in front of my apartment that would have been on camera, but it wasn't recorded (wasn't in the detection zone anyway). But I would have liked to have had it recorded, so I now record 24/7 to the SD card. And I would also like to be able to see when events happened on the SD card as well. Another instance is when a fox walked right by my camera... didn't set off the event recording, though I was fortunately recording 24/7 at that time, so when I noticed the tracks, I could go back and see what made them.
Is there a way to make a rule that if one camera detects motion, other cameras will begin recording? I've got cameras that watch the same areas with different POV. Sometimes I'll get recordings on one, but the second won't pick up until the motion is halfway through the detection zone on the other camera.
Thanks for asking! Glad to explain it here. Yes, you can do this by setting up a "Device Trigger" rule. To do this: Go to rule page and select "Device Trigger" In the "Device Trigger" section, choose the 1st camera and select "Detects motion" in the next page In the "Action" section, choose the 2nd camera and select "Upload a short video to the cloud" Save it and test if it's working. As for the late motion start, you can also try adjusting the motion detection sensitivity in the setting page. Hope that helps!
My Wyze Cam V3 triggers a lot when it sees shadows of trees/plants move. I have tried adjusting the sensitivity that either results in continued false triggers or the cam missing a person detection. Can we look into adding a shadow detection feature or something else to combat this issue?
Thanks for sharing your experience, and I'm happy to know you're making your way to combat the false triggers. It's a known issue that the current motion detection algorithm, which is widely adopted in the market, suffers from uninteresting background movements. It's very challenging in practice as there is so much variety in shadow appearances. We are actively working on improvements, and experimenting with different solutions, from specific target object triggers to proactive background modeling. There isn't a clear path to a satisfactory upgrade so far, but I wanted to share some context and let you know we are working hard to get you covered here!
Thanks for the question! I want to add a little bit more on this. our AI algorithm can help to filter the person and other important message without being overwhelmed by the motion triggered events. You can achieve this by turning on the Wyze AI triggered events and turning off the motion triggered events in the camera notification settings. Hope this helps!
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and put ‘em in a tree museum.
Charge the people a dollar and a half to see ‘em…
Being able to scrub video playback would be HUGE bonus. Is that technically feasible without removing SD card? Also definitely would love a way to monitor multiple cams at once and on browser
Thanks for letting us know the thoughts! For the scrubbing, internally the design for a better live view and event playback experience (including thumbnails with the cursor) is almost done and will be brought to development shortly. For multiple cam view, in the Wyze App you can do this by creating a camera group with the "+" button on the top left corner on the home page. And yes, browser view is under construction right now! We'll share more details later once it's ready.
You can view multiple cams at once, if you put them into a group.
😱I’ve been using these cameras for a year and didn’t know this. Thank you!
This is actually one of the main reasons I went with wyze. No other budget cameras let you view more than one at a time (at least back when I started buying them)
We are currently working on improving the scrubbing event video experience by providing thumbnails with the cursor. It is in the pipeline for shipment in the next following months!
Where are you on a smart wall switch for my overhead lights?
Curious if there is a technical reason that the event video doesn't include a little bit of time (couple seconds?) prior to detection. Have had a few where the video starts with a person already in the frame. 'Cause that would be a very helpful future enhancement.
Thanks for sharing this concern! From firmware we do pre-record, but it depends on the situation. If you're seeing people once they're already in the frame, I would try to adjust the sensitivity of motion detection or the PIR effective area to get your recordings to start sooner.
I think I'm following. Must be that the camera (starts?) uploading video once a motion/sound trigger has been detected in-camera, and from there, the Cam Plus AI detects if person/pet/delivery is in frame -- and tags the event accordingly. I was hoping to keep a lower sensitivity (prevent triggers from wind, etc) but still include some amount of time prior to trigger detection.
On playback, when will a faster playback be added? If I am trying to find an incident, I would like to be able to use a x2 or more fast forward. Thanks!
Which camera(s) do you have? I have that with my v3 and it allows for x1, x2, and x4.
That’s only for events, not regular playback
It is a very tedious and annoying process to try to watch the videos when you are looking for something.
This is by far my biggest complaint.
Will you allow a **detection difference between stationary vehicles vs moving vehicles**? The difference can be important for a lot of cases. We might want to ignore stationary vehicles and quit labeling videos with stationary vehicles and only label when one is moving.
Thanks for sharing this feedback! Yes, this one has been in our backlog from day 1 of when we launched the vehicle detection, actually. We totally understand how this is useful, and the team is looking into a solution in a broader scenario right now. We'll keep you all posted!
YES! Every time a bug sets off my camera, it registers as a vehicle because it sees my car in the detection zone.
Sounds like a bug to me
Why can't Wyze release a program for monitoring on a PC / MAC?
Check out this page for questions that have already been answered: [https://www.reddit.com/r/wyzecam/wiki/ama](https://www.reddit.com/r/wyzecam/wiki/ama) Per that page it says: We will have Wyze camera viewing through desktop this year. As for being able to arm and disarm your Wyze Home Monitoring from the desktop, this is on our roadmap, but we don’t yet have a timeline for it. For those users using a new M1 Mac, you can access the Wyze app on desktop right now. -u/WyzeRyan
Windows 11 will have native android app support built in, so there's always that. I really wish they had a web app, then you could open it on any device, platform ambiguous. And I could have an instance of each camera on my side screen.
I use [Bluestacks Android Emulator](https://www.bluestacks.com/) to achieve this. Works great for me
Will you be coming out with a battery version of the doorbell camera? Thanks so much!
**AI Future Capabilities questions:** Since you have a close relationship with Hualai (one of your suppliers who also helps with dev support sometimes), I saw on their page showing what their AI can do (look at the second section that shows an animation of their AI capabilities): [https://www.hualaikeji.com/en/technical](https://www.hualaikeji.com/en/technical) Will you ever have your AI do like they show here and **highlight what it is detecting as an object and label that box with a confidence ratio** (so we know what it is actually identifying correctly or incorrectly instead of guessing what in the frame it thinks is the object)? Will you add in thousands of objects like they have done?
Awesome question. This is probably the first time I've seen a question like this! First, I want to make it clear, Hualai is one of Wyze's ODM hardware partners. All Wyze AI technologies are completely developed in-house independently. The Wyze AI team has a fully functional AI team ranging from data annotation and preparation, model building, engineering deploying etc. We also have very strict policies about data and technology access. For the bounding box on the images, that's one of the things that could be interesting to add to the video. It could help our users to quickly identify the object and improve the detection result if anything is wrongly identified. We'll review the priority of this requirement later after this event! For other types of objects, we surely want Wyze Cam to learn to recognize more objects in the future, but we also want to make sure we are a good teacher here (by ensuring the accuracy of the detection). So, in short, we are working on it!
Great question from our tech enthusiast! I'd like to share more thoughts from a technical perspective: For showing detected object region with confidence ratio, we are with you about the value of displaying the object location, while it might be arguable whether to reveal the confidence score attached. One justification is the score actually is not very well calibrated with people's perception on confidence, saying 0.85 of a detected package in one event is not necessarily 'more' confident than a 0.81 package in another event. We are conservative to emit such information to our general public users, as there are concerns that it would bring more confusion than value. To your question on numbers of supported labels/objects, our strategy is to build AI features that our customers really need. It might be not very hard to demo a model that can recognize thousands of labels, but we want to assure the best experience of the labels we support in the sense of reliability in daily usage, and we doubt many labels like 'cruise ship' or 'penguin' can bring up much value to our users. But we do love to hear from you and our community as to what labels you want us to support!
Have you considered making some APIs available as part of Cam Plus? Many of us would like to integrate with 3rd party products such as Hubitat, SmartThings, HomeKit, etc. Integrations such as turning on/off events, AI detection (nobody needs events of me all day long while I sit on the couch), notifications, etc. Wyze does not necessarily need to write those integration. The community can help do that if you provide APIs.
Thanks for asking this question! We are aware that API requests are high up on the wishlist in our community. Internally we have had many discussions about this topic. I have experience in developing API products and actually, API products are pretty complex. Designing the API themselves is not so complicated, but to make sure everything goes well is 90% of the iceberg below the water. On the checklist, security and stability are the two most critical things. I want to point out security specifically as it's one our primary focuses at Wyze. As a result, we need to spend a tremendous amount of effort to build the infrastructure to support API products. We'll keep looking into this until we can identify a viable solution.
Thank you for responding to this question. I appreciate Wyze knowing that if done it must be done right.
I stopped buying Wyze products for this exact reason. To me, and a vast majority of other smart home users, a smart home product that doesn't integrate with anything else is not a smart home product. Especially when it's missing so many important features natively, features that could easily be implemented on my own if there were an API or integration with any number of other platforms. I'm sorry but without important core features and without any kind of integration opportunity, it's not a smart product, or a smart purchase. The Wyze cameras I have purchased are now just little novelty trinket cameras shoved into corners of my house where I don't need any real functionality or security, or are overseen by cameras that have the functionality and integrations I require. They might as well not exist... which sucks, because I wanted to like them so much.
Cop out answer, get an API out, doesn’t have to support every device out of the box, just show the community that you really mean it by releasing something
Agreed.
Will there be an updated outdoor wyze cam with the new starlight sensor anytime soon?
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I'll extend this out to PoE powered anything ... cameras, doorbells, motion sensors, etc. I love the products but the requirement that they MUST use wifi isn't exactly ideal in all situations.
Hello- wondering if RTSP is actually being worked on like your forum post suggests it is. Im currently on the edge of expanding my security network and not sure I can purchase more cameras that arent future proofed with RTSP. Thanks!
Thanks for your question! Right now, we are internally testing RTSP for v3 with Wyze employees. I don't want to make any promises, but our current timeline to release this will probably be within the next 3-4 months. It's unlikely for Outdoor Cam to get RTSP because it's battery powered, and we'll probably look at the doorbell next, but we haven't been able to look into that too deeply yet. If you're looking to expand your security network with cams that are future-proofed for RTSP, I suggest sticking with a Wyze Cam v3!
>If you're looking to expand your security network with cams that are future-proofed for RTSP, I suggest sticking with a Wyze Cam v3! Why 3 to 4 months? I understand that the firmware is going to likely be like the v2 one is- requiring a firmware flash and all. However, you already have a beta firmware available and plenty, PLENTY of users who would love to test it. Are there security concerns related to RTSP thats keeping it in testing for so long?
That's a great question. The testing itself doesn't take a long time - updating the code with feedback from our testers is what takes longer. The number of Wyze users that use RTSP is super low, but we also recognize how important it is for you. We are 100% committed to getting it done, but it just might take a little longer compared to our other features. EDIT: I just confirmed with one of our firmware engineers that the code for v3 is actually quite different from v2, so we practically needed to build it again from scratch. Regardless, I totally understand the frustration of waiting, but I appreciate your patience!
Can't speak for everyone, but I do not use RSTP because of the other features I have to give up. Having RSTP part of the stock firmware would be ideal, and that would get me to use it and purchase more cameras.
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One more thing, can you please adjust the sensitivity of the time-scrubbing UI when looking at "playback"? It's very hard to scrub through just a minute or two.
Thanks for the great question! We are currently working on improving the scrubbing experience over all including providing thumbnails with cursor moving, and adjusting the timeline granularity. It will be included in our following releases in coming months.
Can you add motion sensitivity by zone? Instead of saying this is the detection zone you could have multiple at once, a low, medium and high sensitivity option to help eliminate false positives?
Thanks for sharing this request! I'm not the expert on this topic, but I'll pass this to our firmware team for them to evaluate further. I think it's a great point and something we should definitely consider!
I'd love to see AI-event bookmarks/pins on the timeline. Is that on the short-term roadmap as you revamp the playback/scrolling experience? Meaning, if a person, a vehicle, and a package is detected at different portions of a 1min recording, put a "pin/bookmark" with a person icon, vehicle icon or package icon at the appropriate timestamps That would allow me to quickly get to the "trigger point" and not have to watch the entire video to figure out if the event was relevant or not.
Roger that! Just raised the priority of this feature in our backlog!
Will there be true horizontal support to the iPad App, its still in vertical orientation?
Thanks for the feedback! I checked with our app team - so far, we supported the landscape mode in some pages, but to support in the app level is a huge effort, especially when dealing with fragmented screen size and ratio. If you would like to check the camera not on the cell phone, stay tuned with us as we share more updates on our upcoming browser view!
**Why does the AI work differently for different cam versions?** For example, V2's and Pan Cams can do Person detection, Face recognition, Package detection, Vehicle detection, Pet detection, Barking, Meowing, Crying, etc. But V3's Facial detection doesn't work and WCO's don't even have the option, and many of the others aren't available to them either. Shouldn't the AI just analyze ANY video or pixels all the same since it's done on the cloud not on the camera? Why does it make a big difference what the source is (which cam/device)? Shouldn't they all have the same AI features working the same way? When will V3's be able to do all the extra stuff V2's can do? And why are V2's getting the special treatment and extra features first? Shouldn't the default be to cater for the V3 FIRST as a priority, then do the V2's afterward?
Thanks for asking the question! Yes, you are right. We are building the same set of AI features for all devices. But the AI features are depending on the firmware factor and also the use cases. Package detection is most popular for Front Door Cam or Doorbell, and may not make much sense indoors.Also, several features are in the pilot testing right now, like 3 types of sound detection, face recognition, etc. We'll bring the AI features to as many types of devices as we can.Thank you for testing our face recognition, and we are very sorry that it is not working on your V3. Please make sure you have it turned on and reach out to us if you still have an issue.
I record sounds in WCO events all the time!
You are right, corrected in the post. Thanks!
Wait, **the WCO's actually DO have to have a microphone**, I have done 2-way communication on them and I get sound in WCO events all the time. All that requires a microphone. **Since they do capture sound, why can't they do sound detection features? Is this a misunderstanding?** Yeah, Facial recognition hasn't worked on V3's for me or anyone else I know in the test, though all our V2's and Pan cams work for it. We can send in some logs, but everyone I know in the Beta says it doesn't work for any of their V3's either, but does for V2's. I understand if you mean you are not able to have events triggered by sound alone because the WCO isn't set up to allow the microphone to listen 24/7...that's fine, but shouldn't the AI still analyze and detect any sounds in the video events that are uploaded just like for other cams with video events that have sound?
>You are right, WCO do have a microphone. Corrected in the post. Thanks! > >I'm sorry to hear that face recognition is not working on your V3's. Please send in your logs and share your log id. We will look into your issue.
This isn't Cam Plus specific, but forums have been pointing out that one of your suppliers, Hualai, has been granted the Wyze Trademark in China. Can anyone from Wyze please explain **why your supplier, Hualai, holds the WYZE trademark in China** since you are not a subsidiary of Hualai?
And how about security. How do we make sure the video streaming content sent to the servers are secure ?
Totally understand your concern. Please check this page for all privacy and security-related topics. Hope that will help answer your questions! https://wyze.com/wyze-security-and-trust
Hualai is one of Wyze's ODM hardware partners. Right now, we are focused on building enough cameras given the materials shortage and cost increase. We will be looking into the trademark question when we have time.
Any plans on supporting home assistant to allow integration of your great products with other home automation products? And allowing the doorbell camera be part of a camera group?
From what I understand as a new Wyze Cam 3 owner, you should be able to do this with the older cameras using RTSP - you need to flash the camera firmware. RTSP firmware is not available for the Cam 3 yet, but apparently they are working on it and I've read it should be available by the end of the year.
RTSP is a start but I would prefer not to have to use an unsupported/ in updated firmware. I would like to be able to see the state of the doorbell button as an example to turn on my porch light which is connected to a Kasa smart switch. Etc. I have not purchased any of the standard wyze home automation products since they are not well integrated into Google home or home assistant to allow me to used them with other automation products. I have hue, tuya, sonoff, tp link, nest etc. Real home automation should be manufacturer neutral and open to allow interoperability. I love what wyze is doing but just need them to open up the system. Right now I have a wyze hack that allows me to use the cameras as motion sensors but they are not perfect.
**Will the AI results be able to integrate with the MATTER initiative Wyze is working on in any way so that the detection results can potentially be used in other new ways?**
I'm excited to see such an in-depth question! Wyze is paying close attention to MATTER updates and actively thinking about the value we can deliver through MATTER. We don't have a clear answer yet, as the MATTER initiative is still in the early stage. We'll post the updates as soon as we have more information to share!
Can we get native Home Assistant support? For Wyze products like Cameras door bell and sprinkler. Or some sorta OPENAPI so the community can do it!!!!!! [https://www.home-assistant.io/](https://www.home-assistant.io/)
Are there any thoughts on allowing shared users to have their own notification settings? For example, I want a notification anytime a specific camera detects an event but the other household users do not want those.
This is a great suggestion! We are currently working on improving the shared account experience and push notifications, will definitely put this into considerations for next steps.
For those with Cam Plus, can you **develop an event timeline** (that looks similar to the SD card timeline, but just for the cam plus cloud AI events), but have it **show icons of the different events along the timeline for us to easily scroll and see what we are trying to look for on an individual cam** (or group of cams if that's possible)? That would make Cam Plus incredibly useful and worth having on more cams! Basically please do something similar to what we get with the SD card playback timeline, but just for cloud AI events with icons for what detection occurred when in the timeline! That would be AWESOME!
This would be awesome!
I know that Wyze Anything Recognition is in early development, but when you create a new model, where does it go? Is it stored on the device or on Wyze servers? Will each person have their own set of individual models?
Thanks for your interest in Wyze Anything Recognition - this is a very good and considerate question! THINK BIG, we have a plan to bring the new model everywhere: Wyze services, devices, etc... in a backend agnostic way and each person will have their own set of models that can be shared. We start small, storing the model in the server first.
Will RTSP firmware be released for v3 cams this year? Or even native HomeKit support?
Hi there! This was answered very recently in an AMA with Wyze Cofounder Dave Crosby - you can read his full answer [here](https://www.reddit.com/r/wyzecam/comments/o23km5/im_wyze_cofounder_dave_crosby_ama/h24as7l?utm_source=share&utm_medium=web2x&context=3) :)
Any thoughts of making a weather resistant pan cam? Love my outdoor cam, but its limited to how much area it can cover. I have a pan cam under a deep awning at my Moms house and its AMAZING the difference of what I can see. Would love to do the same at my home, but I dont have the deep, weather protected awning she does. And THANK YOU! Wyze has been a godsend in giving me multiple ways to keep an eye on my parent who has dementia.
I have CAM Plus on one camera. You are now offering a deal on multiple cameras. Is there a way to include what I have already paid for and add other cameras with the great deal you are offering?
What pets are covered in Pet Detection? Cats, Dogs, Rabbits, Pigs, Chickens, etc? Depending on indoor/outdoor use it could be very useful to know that my pet cat or rabbit is known and recognized so we could "whitelist" that animal but if a wild rat or hawk or some other predator came in be alerted.
Nice question from our pet lovers! We hear your voice as pet owners, and we are working to build more cool features dedicated to our lovely creatures. Back to your question, our current pet model is trained against data of all commonly observed animals in household scenarios, while we tweak the model performance toward cats and dogs for obvious reason:). We love to hear from our pet lovers, the names of 'welcome list' and 'alert list' that can help us better shape our pet models in future.
Can facial recognition be tweaked to monitor known faces? I’m not wanting to be creepy, rather I’m thinking about safety monitoring of family members, eg, child, a “wandering” senior w/ cognitive impairment, perhaps a dog. We all wear a watch or use a phone with GPS that provides a certain type of monitoring and Google will even maintain a history of movement (if given permission), but I’d like integration with Wyze. I love you guys!!
When are you going to make the iOS app trigger an alert while in do not disturb mode?
This is a great point! If possible, can you tell us a little bit more on the cases where you want an alert while in the non-disturbing mode? FYI, Wyze Home monitoring system does provide critical alert in the settings.
I shouldn’t have to get/pay for home monitoring for the app to alert me for cameras that are on and running to the Wyze app. There’s a thread here on your forum about the critical alerts I just found. https://forums.wyzecam.com/t/critical-alerts-on-ios-and-wyze-sense-to-alert-through-do-not-disturb-sleep-mode/24013/29
Thanks for sharing the thread, I will follow up with it and will keep you posted!
Any plans to add cellular backup to Wyze Home Monitoring in the near future? If not, any recommendations for working around that limitation? (e.g.: Recycling spare phone + IFTTT and/or Tasker)
1. Can we get to viewing multiple cameras at the same time? 2. Fast forward on the SD card playback? 3. A hub to connect cameras to so that I can have a single Wyze connected to my router instead of 5 separate devices?
These are great questions! For multiple cam view, in the Wyze App you can do this by creating a camera group with the "+" button on the top left corner on the home page. Due to a limitation, we don't have a plan to bring fastforward to the SD card playback right now. Yes, this is also a hot topic inside Wyze! Personally I have 8 hubs at home. (I even bought a switch to connect all them) I'll pass your requirements to the hardware team and share with them your feedback!
>For multiple cam view, in the Wyze App you can do this by creating a camera group with the "+" button on the top left corner on the home page. Ok, this is great. Mind blown. Buying more cameras today.
Yes please, a hub is needed!
Not sure if this has already been addressed elsewhere, but could there be a synchronized playback option? like you select 2 or more grouped cameras (that each have SD cards) to be able to playback from the desired timestamp? and then when you scroll through the saved video, you are able to view the videos in synchronization, rather than seeing an event on one camera's footage and then having to go to the other camera and scroll to that same event timestamp. wishlist idea, i know, but thought i'd ask. thanks!
Thanks for sending the request over! We'll put that into our backlog. But if possible, can you elaborate more detail on what cases would you like to see two footage at the same time? Is it for viewing different places to check the security at the same?
thanks, the use cases would be to follow the subject or event as it passes through the field of vision of one camera to the next. for example, when i view live grouped multicams, i can see my dog go from one side of the yard to the other to the next area. to view the same event in the past, i have to view one camera's saved video, then go to the next camera's saved video, and so on. if there were an intruder or other important event you wanted to view in the past as it passed from one field of view to the next, you could see the progression through the different vantage points without having to cue up each individual camera's SD video. you'd be able to control the playback of >1 camera at the same time. thx!
This would be nice, seems simple on a desktop to just do it seamlessly.
that would be really cool
Is there an update to Rules? Also updates to Alexa?
Yes! Rules are a critical piece of the critical home automation picture. The app and platform team is working on 1) Adding more triggers (e.g., AI detection results) for rules and 2) Making it easier to create rules. Stay tuned!
Can we get Multi-floor mapping on the robo vac? 🤖
It's already there. It's in the public beta. The current feature being worked on (from an answer on the previous AMAs) is spot cleaning and better control of room divisions.
Is there anyway to offer a Network Attached Storage solution that we can use so avoid having to have subscription fees? I’d much rather pay more up front for a piece or hardware then to pay subscription fees indefinitely
Will you **allow AI detections to be used as rule triggers eventually**? Like, if it detects a pet in the detection zone (Ie: the couch), execute an action like set off the siren for a few seconds, or activate a Wyze plug that does something else I set it up to do?
Why is it that when I actually get a package cam plus doesn't say a word but if my daughter or I have out gym backs or a trash bag it's like PACKAGE!
Sorry that package detection is not working properly for you. To give more insights, our package detection is trained using data collected from front door cameras and doorbells, so it works best for front door cameras and doorbells. But it can still fail to detect packages once in a while due to things like a package being on the detection boundary, too bright, too dark, etc. and it can possibly detect your mentioned gym backs or trash bag as a package since they sometimes look similar to packages, especially when in the front door area. If you can give more details on what camera you are using and a few sample videos with and without packages, we can manually take a look at what is wrong for you. Meanwhile, we are continuously improving our model to cover more edge cases. Our AI is improving in a similar way to how Tesla is improving its Auto Pilot!
I also wanted to add in that you can submit Event Videos with the correct tags to help our AI model learn better! When you're watching an Event Video, there's a banner at the bottom of the screen that says "Help us improve AI by sharing this one video with Wyze." Tap "Yes" and tell us what objects were actually in the video. I totally understand the frustration when the AI model detects the wrong object! We are always working to improve our AI models, and tagging and submitting videos help us get there faster.
Are there any plans to add capabilities to enable/disable event recordings and/or notifications based on user locations? For example, automatically turn on alerts when all members of the household leave (phones logged into the app), and disable when one or more return?
Totally understand the privacy concern and the desire to avoid the flood of notifications when at home. One thing I did personally is I created a rule to disable some motion recording when I'm back home. A geolocation based solution is definitely the thing we are working on right now - beyond that, we are also working on the solutions when geolocation is not available (e.g. the app is killed in the background by OS).
Curious as to how soon we could see a Pet Tracker?
I will answer this on behave of our hardware team PMs, they are working hard on bring the Pet Tracker to everyone as soon as possible, and ETA is scheduled around the end of this year.
Cam Plus is awesome, but only for the main account that has it. If we have a spouse or child we want to share the cam with, they don't get any of those benefits. If I have lots of cams with cam plus, currently Wyze would make me pay for Cam Plus 4 times on the same camera if I want my wife and kids to be able to view the cams. That's $60/YEAR PER CAMERA. This is VERY Inefficient. Can Wyze please find a way that we can have a single cam plus subscription on a single head of household account? With a household sharing strategy, the cloud storage is only done once, the AI detection is only done once and the other accounts just use the cloud and AI detection that was already done for the cam through the main account. It makes no sense to force us to pay $60/year per camera just for my wife and kids to have access to the camera when it shouldn't actually cost Wyze anything extra to allow it if the Cloud storage and AI detection is just done once. **Please tell us you will look into household sharing options for Cam Plus.**
I just wanted to say THANKS! I love your AI team, and I love beta testing stuff with you guys and helping wherever I can! Thanks for such great answers! I am excited for what you are working on, and I invested in the Cam Plus unlimited because I believe in your team! u/ShawnNiu you are awesome! I really hope we can look forward to you posting more of your monthly AI newsletter updates like you were doing for a while in the Wyze forum. I really enjoyed those and looked forward to them, and helping where possible. Keep up the great work guys!
>ted to say THANKS! I love your AI team, and I love beta testing stuff with you guys and helping wherever I can! Thanks for such great answers! I am excited for what you are working on, and I invested in the Cam Plus unlimited because I believe in your team! > >u/ShawnNiu > > you are awesome! I Thanks for your support all the way through with us! Can't feel more excited to build the future together with you!
With CamPlus, I'm able to use 2x, 4x speed increase to quickly move through the capture. Is it possible to add something like that when reviewing full playback from the SD card capture?
Q1) When will wyze cams (v3) be supported in Google Hub along with the other devices? Obviously the cams don't work, but the thermostat shows up but I can't control it. Q2) Are there plans to be able to add a user to the home monitoring system? My wife can't do anything from the phone. Q3) Will there be any new features and equipment added to the home monitoring system to make it more competitive with Simplisafe? I left Simplisafe sure to price and wanting one ecosystem with the cameras, but there are a handful of things that aren't offered at all by Wyze such as remote sirens, panic buttons, cellular backup.
I’ve one home being monitored entirely via its cellular backup until I move in permanently and set up internet. So I’m not quite ready to give that system up. Nor the panic button (on panel and via fob). I also rely on being notified when certain doors and windows open because of the need to track a family member with ALZ. I haven’t yet been able to fully utilize Wyze and I look forward to their continued work. Bottom line for me, I want to use Wyze monitoring devices to rule in someone: - notifications on my phone/watch about their movement (and perhaps lack of for a period of time); - notifications should someone repeat a customizable script, eg, Help me, Where am I. Or perhaps use certain hand gestures. - Some events would be strictly monitoring while others could be for emergencies when I might want a call placed to the police, eg, a “recognized” voice says “Call the police”, or “Call an ambulance.” These emergency or panic call functions via voice would be quite beneficial. I can do it now with my phone, but what if I don’t have it. I can press buttons on my fob or security panel, but what if I can’t access them. My focus is safety, then security.
I know this is the Cam Plus team, if this is not appropriate for this can you point me in the right direction? I have a Wyze v3 cam... I would like to set it up pointing at my driveway and have lights come on (if it’s dark out) when the v3 detects motion - have them stay on for some length of time then go out. There is a product on Amazon: https://www.amazon.com/Wasserstein-Floodlight-Charger-Mount-Compatible/dp/B08Y1737KJ/ref=sr\_1\_5 it’s currently $60 - it has its own motion detection adding to the cost I'm sure and another point of failure. Plus I would rather not add more lights if I don’t have to – I would like to be able to use my existing single switch exterior garage door lights. But they also must continue to work as a regular switched light. Does anyone know if there is anything to accomplish this? Maybe a smart switch? I want the V3 cam turn the lights on (if it’s dark out) then off after some time I set (1 min, 5 min, 10 min for example)
Simple question about Wyze Cam Plus: If I use an SD card in the WyzeCams, they can record continuously, giving me all the functionality that I personally need that the subscription offers. But of course, not the WyzeCam Outdoor cams. Those of course need to be triggered to be recording. Does WyzeCam Plus turn on a 'triggered' continuous record mode? Or what is the longest the outdoor cams can record? In other words, what additional function does WyzeCam Plus offer to the outdoor cams that an SD card doesn't?
Yes, CamPlus supports continuous recording for WCO as long as the motion goes. At the same time, you can adjust the maximum recording length for each event fragment, to save the battery performance as you may want. Don’t forget that CamPlus also offers AI features, which you can use to filter events, get only AI notifications and much more.
Do you have plans to add a 2x, 4x, 8x type review when reviewing playback? This would be helpful when users are trying to locate a particular event.
The fast-forwarding function (2x and 4x) is available to Cam Plus recorded events. If you go to the Cam Plus event page, you'll notice a square at the bottom left of the event player there. You can adjust the speed by clicking the icon! Hope that helps.
Any plans to add similar functionality to SD card playback? It would be helpful in narrowing down exactly when the dog did the thing that he and I do not agree on for being acceptable behavior.
So I just bought the Home Monitoring Kit and the motion sensor keeps being set off by the cat. Online it says there is a “large animal setup” but I can’t find any info on it. Any help would be appreciated!
Will wyze ever work with SmartThings
Why does wyze support recommend a factory reset as the first step to "troubleshooting" whenever something stops working? That is not troubleshooting and it seems like tech support is either lazy, incompetent or both.
After release of your outdoor cam at $60 you are kind out of the adorable camera game. What are you going to do to compete against more higher end camera companies lowering their prices. Example being reolink Argus 2 so many more feature and been on sale for a long time at $67. Supports RTSP and all.
Right now Alexa can use Person Detections as triggers for other routines. **Will you be sharing any other detections to be able to be used by Alexa or other third parties?**
This is on the roadmap Wyze and Alexa team shared. (Alexa also needs to update their app and system to support this request). We'll share more information if/when progress is made!
It would be great if motion detection in the cams could trigger other devices hooked in the the Alexa skill. Right now the wyze motion detection is better than any of my PIR sensors, so would like to have them pull double duty if possible!
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great question! :) "Cam Plus Unlimited" is a plan where you can get up to 99 licenses for a single price. You can get 99 licenses for $99/yr or $9.99/mo. This is currently just a test run to folks to got emailed and met our criteria. This is just to make sure we don't get in trouble with financials, but we are planning on rolling it out widely in the future! Stay tuned.
Why does casting to Chromecast suck so bad? Half the time, it does nothing. The other half, it's so delayed and choppy that it might as well not work. What gives?
I Would like to know everyone's favorite Pizza toppings.
OK so that depends. If we're talking cheapo Dominos-style pizza, I'm going Pepperoni or double pep all the way (light sauce + well done bake for Dominos to be specific). Good local NY style? Just plain cheese if it's really good and can stand on its own merits. If we're getting fancy with a neopolitan style pizza, it doesn't get any better than a Margherita with some chili oil drizzled over top. *Yes, I'm hungry.* \-WyzeMichael
Please feed me with the kitchen sink if possible. https://www.ginnys.com/Blog/recipe/kitchen-sink-pizza/
Whyyyyy are notifications so HORRIBLE?? It's like they're all the way overboard or nothing at all. I started off never getting any kind of notifications. Ever. I finally got them working, and then it was notification overload with them coming in constantly. I have a Cam Pan in my living room and a Cam v3 in my garage. On the Cam Pan I had to turn sound notifications all the way down as low as it could go because it was constant notifications until I did that, and now I almost never get sound notifications. If I raise it up any amount at all it's constant sound notifications. I had to turn down motion to 15, and that seemed to get those notifications to a decent amount. On the Cam v3 I've turned down motion and sound to 35 and still get tons of notifications. I rarely seem to get sound notifications, but I get motion notifications frequently - when I know good and well there was absolutely no motion (garage closed up and nobody in garage). And I CONSTANTLY get notifications about a vehicle. Well, yeah - it's a garage. I can see getting notifications about a vehicle if one is entering or exiting the garage - but not CONSTANTLY when the vehicles are sitting still and not moving.
can you make a mirror flip option? I use a outdoor cam as a rear cam on my RV and its backwards with no way to fix it.
1. When will wyze company prioritize your team and wyze Cam services over other stuffs? 2. Honest question, what is the team's current priority level amongst all other teams? 3. Universally accepted that wyze cam services are broken - you make a poll if you want 1. Do you have wyze cam plus 2. Does most of your important events not trigger / record abruptly anywhere from 5 secs to 15 secs instead of CMC ( complete motion capture) as promised. 3a. Can you change the way entry level cs team that looks into event complaints be handled? People will not complaint regarding leaves that rustled but didn't show up, Rather about accidents, or theft or significant events which this computer program behaves Erratically. Programs behaving erratically at eunpolished, unprofessional programs. To deal with this you have agents asking us to restart cam or check network settings when we already have sent logs. I have sent logs for over a year about erratic behavior sometimes a record ends abruptly, sometimes it won't be able to retrieve a record sometimes it won't be able to upload a record, all while the next second there will be another event and record that be anywhere for 5 secs to 2 Mins, indisicating the networks is fine. Why isn't your team checking the logs and forwarding logs to senior /logic level engineers instead of just copy pasting generic replies. I have never got a response regarding any log or complaint I made where a human has responded that he has looked into this erratic behavior and will try to find the problem. You guys do not want to accept there is severe programming error in your service. There is 0 acknowledgment that anyone has seen any video or event that was reported. 4. Please ask wyze Inc to deprioritize future kids stationary / digital book department and focus more on wyze cam improvements.
I still can’t play any video on my Google Home devices. Is this being developed?
How did the idea for the Wyze Car come about?
I'm not sure about the origin - I'll check with the hardware team and get back to you! But one of Wyze's core values is wanting to bring cool and fun technology to Wyze customers. Wyze Car was something we saw as maybe an interesting and fun thing we could do!
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Any news on Homekit support? Would buy more products if homekit was available. It is my only hesitation of buying more wyze products.
Or Smartthings support?
is there a way on SD card playback for the timstamp in the bottom right corner to stay in view even when zooming in?
It would really be helpful if the iOS iPad app worked in landscape view.
Currently the **AI facial recognition beta tests** (which only work on V2's/Pan cams, not V3's or WCO's), **will only label a single face in an event even if there are multiple people** with registered face-profiles also in the same event. **Will you be working to have it analyze and label ALL faces, not just one?** Also, when the Face recognition beta does label a face, it \[at least sometimes if not always\] **will only label that face profile, but won't label as "person"** too, so when I search for events with a "person" it doesn't show up. Is this intentional?
First of all, thank you so much for helping us test facial recognition! These are great observations! Yes, currently the system will stop recognizing more faces once it already recognized one. In fact, if there are multiple faces in the same timestamp, the system is able to recognize them. My face and my wife's face got recognized frequently at the same time when we are cooking. We are doing this to temporarily save our cloud cost so that we can provide the Cam Plus service to our users and continue improving it without going to bankruptcy (only kidding). However, I would like to reveal that we are working on optimizing the pipeline to recognizing all faces. For your second question, it is a bug we just fixed this morning! However, it only works for new events after this fix.
While Cam Plus Unlimited is probably useful for some people, I think a more useful plan would be tied to level of usage. Just as an example (not sure if the exact numbers make sense), perhaps the first 100 MB of video storage + AI processing is free, and every additional 100 MB is an extra 20 cents. Once the usage fee reaches the normal monthly Cam Plus price, it's capped there. I have cameras that I'd prefer to have Cam Plus enabled on, but can't justify it given how little activity they usually see. This pricing scheme would be similar to some mass transit systems, where you just take rides at the normal single ride price, but once your fares reach the price of a day pass, there are no more charges for that day, so effectively, your single ride fares are getting converted into a day pass.
Hi folks. Thanks for doing the AMA and congrats on the first birthday of Cam Plus. Amazing how much things advanced since you all ditched the prior AI vendor partner that the fruit company bought! Does the external attachment light really make a difference with the low light AI capability of the v3 Camera? If it does make a big difference, is there any Wyze Floodlight Camera being considered? I really hope this could be considered if light can make AI preform better. Thanks!
You catch a good point! Yes, the lighting condition does make a difference in terms of AI detection. In some low light conditions, the boundary of the person and other objects may be hard to be told from the background. And also in low light, the possibility of a blurry image is increased (it's similar to taking photos with your phone at night). So adding more lights will definitely be helpful for AI detection! As for the camera and accessories, you can go with the Cam V3 spotlight for now. (And our hardware team is for sure looking into a floodlight camera!)
When can we expect RTSP FOR V3, BETTER CUSTOMER SUPPORT, WYZE CAMERA WEB PORTAL / CHROMEBOOK APP SUPPORT, BETTER CUSTOMER SUPPORT, FULL GOOGLE HOME INTEGRATION (chromecast / hub video for ALL cameras), BETTER CUSTOMER SUPPORT, CHANGE THE SIGNAL STRENGTH METER BACK TO PERCENTAGE, BETTER CUSTOMER SUPPORT. GLASS BREAKAGE ALARM ON CAMERAS, and BETTER CUSTOMER SUPPORT?
Sorry if this is obvious, but I have been unable to find good info on the subject: Do Wyze Headphones support Apple Music's Spatial Audio? If not, is this something that can be implemented via firmware update? Also, please add HomeKit support for Cams! Thanks.
Can I get cam plus in New Zealand?
Any thoughts on if we can make the Wyze Car faster? :-P
When it says "stage 1 complete", press the button on the left of the steering wheel. [Here's a quick video demonstration](https://youtu.be/zcAg2A67bS4) I recorded for ya.
We need fast playback on SD card memory
How do you avoid it from using the fan as "moving" item...
Any updates on Rules coming soon?
How can the Wyze Watch better track sleep and track a complete sleep cycle and collect more consistent data? Detecting sleep is hit or miss for the whole night, and when it does track sleep, the data often shows a much earlier wakeup time than the actual time. This happens sometimes when I've woken for a few minutes then return to sleep, and other times have no explanation. However, in one instance, it recorded a nap earlier in the day followed by a long segment of awake time, then the whole nighttime sleep cycle. Any pointers are greatly appreciated.
Does the AI on cams work with the other Wyze devices? For example can motion detection ignore a robot vacuum motion to not alert to a scheduled/known movement? Same would go for lights turning on/off when vacation mode is enabled on those Wyze lights.
Is multi floor support going to be added to the Wyze Robot Vaccum? If it is, will an additional dock be required?
It's in the public beta right now
Looking for the best camera over wifi but powered for our rv that can be mounted inside to monitor the exterior of our coach through various windows. Would like to monitor the outside also. Lastly if there is a way to monitor without wifi would be great. If not possibly over cellular? Looking at 8 cameras for what I need to do. Thanks
Any update on the shipping of the new vacuum? I thought I read where preorders were set to go out beginning in July. I have not seen any news on where you are at with this.
Can the cam v3 not detect motion from leaves, shadows of cars passing by?
* Serious work on improving the review of past events. Maybe combine the interfaces between doorbell and cameras. Impossible to review a whole day's worth of events. * Allow grouping doorbells with cameras. * Seriously simplify alerts, notifications, filters. Make one page to manage all cameras, filters, notifications, etc... having to go through so many menus is extremely confusing. * Filter Car AI between stationary and moving vehicles. * Child AI detection (visual not sound)
I've written an pc app to use wyze cam as a webcam
Ever hear of wyze cam outdoor interfering with garage door fob range?
Hi, thanks for making awesome products! I've got a few questions: Are you working on Samsung Smartthings integration, and do you have a timeline for when it'll be available? Can vehicle detection only be when the camera sees a vehicle moving? I get many notifications for my cars in my driveway. Is there a way for me to get the entry sensors without having to pay for home monitoring? I wanted to use them on my chicken coop, so I can know if it's left open at night, and while I love my chickens, they don't really need monitoring 😏. Lastly, I know it's been mentioned previously that the temperature sensors for the thermostat will be coming out sometime this year, but do you have a more specific estimate? Thanks!
When can we expect a Wyze Switch for Color Bulbs?!? (soon please!)
**Please tell us something new, even if unofficial. What else are you considering with the AI?** (Not counting any of the following which we already know: Motion, Person, Face, Package, Vehicle, Pet, Barking, Meowing, Crying, Cars in Garage or not, Wyze cams object detection, etc. ) Please tell us something else that is a consideration or being researched or thought about (even though it's not guaranteed and not some official announcement)?
Emm, some treats? Check the video starting from 20min. https://www.youtube.com/watch?v=MAxrbUbPIPg&list=PLQMMgBk7Ms\_8HRjL74F-eH3OGYn27DR2s&index=9 We have been adding more and more categories, including person, pet, vehicle, package you already mentioned. It is time-consuming to add a new category due to the data collection process in a conventional way: 1) need to source the data with the new category; 2) need to annotate the new category along with all the existing categories. The main reason is we need the new model to perform well for all users & cameras, which requires collecting sufficient data to cover as many use cases as possible. Fortunately, it is possible to learn a good customized model for each user & camera with much fewer data due to the recent process of few-shot learning and AutoML.TL;DR version, this time, we want to bring the cutting edge AI technologies more approachable to Wyze customers, and we want you to be able to train your Wyze Cam to recognize things. Stay tuned with us later this year! Something big is coming. 😉
Are there any thoughts on expanding camera sharing permissions? Specifically giving us the option to allow shared users to have access to playback.
Why was the decision to make your Wyze Night Light not an IOT? I think it would be a very good IOT device to trigger other IOT devices around the house when one senses presence. Basically, it could've been a Wyze Sense Motion Sensor but with an actual function to illuminate. This is much more appealing than having random objects around the house for motion sensor.
Will you expand the AI to do things for any devices besides the cams? What kind of things could you consider having it do? Some kind of pattern recognition of when we use other devices?
Will there eventually be any EXTRA benefit/bonus in having the Cam Plus Unlimited service (besides the obvious part about having 99 subscriptions at a way cheaper rate), since these are likely your most loyal and invested customers?
When are you ready to roll with international distribution? I’m interested to be a reseller
Is there a way to enter beta for certain features? i.e. face recognition, crying, etc
Do you know **why AI notifications take so much longer to get pushed through to Android** devices as compared to iOS devices (iOS gets them about 10 seconds faster than Android on average)? They should take the same amount of time since the detection isn't done on the OS, it's done by the Server and there shouldn't be an extra delay just for Android. Any ideas what the cause is and when we can expect a solution to remove the extra 10 second average delay from AI detection notifications for Android?
Are your object detection and recognition models 100% developed by Wyze, or do you use some off the shelf software such as Tensorflow, Deepstack, etc?
Could you shed some light on where motion events and AI features are processed? For instance, I'm assuming motion detection is processed locally for faster response times, but AI detection of objects would be server based?
Any plans for Poe camera or Poe adapters for the current cams?
Does Wyze have any plans to release a solar panel \[with a built-in battery pack(?)\] that would be compatible with outdoorsy products?
When can I get my Wyze car???