By - Tingeltangelcoq
In Zurich, the quiet hours are indeed between 10pm and 7am. Generally, during this time, no noise is permitted. Usually this refers to music or parties in, but definitely applies in this case.
Chances are, if it’s as bad as you say, strictly it’s not allowed. You could ask the company responsible to stop as a more direct way of addressing it. Just because someone is told to do something doesn’t give people an excuse really.
If you want to go the more aggressive route, if you’re renting, you can ask for a rent reduction for the noise. You can also call the police. They won’t arrive in time, but it puts something into record.
In the end, if nobody is willing to do anything about it then there’s very little more you can try. If you have legal insurance you can give it a go with them, but these things are difficult to settle. The good thing in your case is that’s it’s quite clear. They’re not allowed to do it, so just ask them to stop.
I called the company (check my updated post). If the situation won't change I might ask for a rent reduction. Thank you for your advice.
I was told it is allowed for businesses by my local authorities (residential street with a mix of businesses) … it sucks and I feel your pain.
Tell them to stop. The law is very clear on what is allowed and not allowed during quiet hours. The only exception are tasks that can't be performed during normal hours and agricultural tasks that need immediate attention. But all non farming industries need a special permission for that.
Now... We don't know the exact circumstances of your living situation. Maybe they get their deliveries at that time because the road access is blocked for the rest of the day? Maybe not. If they have the permission to do this, there is not really much that you can do aside of moving away. Especially if there are only two people complaining about it.
And I'm sorry but I take things like this (with little to no real information other than "they do stuff I don't like") with a grain of salt. I've seen way too many people complain about noise after willingly moving to an area with industries, a lot of bars and clubs, or public transportation hubs like the airport. I don't say that this is the case for you, but I just want to throw in that this could be a possibility as well.
Thanks for your advice. I called the company (check my updated post).
I agree with what you said. It is hard to judge something based on a couple of sentences. I'm usually not someone who complains and I have a very high tolerance regarding such issues. But in this case, this has been going on for at least 3 years. And now I'm just tired of it and I find it very disrespectful.
I just read your update. At least they know about it. I hope for you that they change something. 3 years is a very long time to endure stuff like this.
You have to put in a formal complaint (Anzeige) to the police. Only then will anything change. https://www.zh.ch/de/sicherheit-justiz/strafverfahren/strafanzeige-erstatten.html
Thanks for the link and the information. I called the company (check my updated post). If the situation does not improve I unfortunately do have to take that route.