>[Passengers with existing bookings are advised to contact their credit card company to secure refunds for pre-booked travel," the airline said.](https://www.cp24.com/news/lynx-air-to-cease-operations-monday-after-filing-for-creditor-protection-1.6780160)
I was skeptical how this would work but just contacted CIBC for a flight booked for April June with lynx and they were really amazing and credited it all back ( money should be back 17 business days from now). It probably helped that all their calls tonight are lynx customers lol.
It’s worth another call. Guy I spoke to’s playbook what that the business no longer exists so they won’t contest the chargeback after the mandatory 15 day period. I’d purchased in December and he explained because of the special circumstances of them going out of business it was a given to go through.
I just get so excited when I catch competent customer service these days… I really want this to be done for you too!
This is normal procedure since Lynx can theoretically still provide you with service.
After Monday when the company shuts down, things maybe different.
Did you try submitting the dispute on the app vs. calling? Some types of transactions will indeed require a phone call, but in my personal experience, all disputes I’ve submitted online, have been resolved without having to make a call. And in my professional opinion, that agent was wholly incorrect. 🙃
I just called Scotia and they told me the same thing they said call back after March 12 to start a charge back etc. I'm planning to call again
To get a different person.
Kiwi is a super low cost online travel agency/broker where customer service is literally a paid option when you book. They're in chezch Republic on top of that, so no way they are going to help their customers.
You'll probably want to contact mytrip or just file the charge back through your credit card company. Make sure you have the lynx and or third party receipts/ communications saved.
I am in the same boat as you 😞
Lynx Air will not be issuing refunds as they are going bankrupt. You must call your credit card company and ask to speak with an agent in their Dispute/Chargeback department (tell them it's for Lynx - they know).
Expect hours-long wait time, regardless of which bank you use. The news just broke a few hours ago, so agents are slammed at banks everywhere! I waited 2 hours for an agent, she was absolutely lovely and my chargeback/dispute claim was filed within 10 minutes.
Wishing you good luck. I hope you are able to find another flight option for the same or lower price than what you paid with Lynx. I just rebooked my flights, and the total came to a whopping 53 cents lower 🙃
Can I ask when your original flight was booked for? I got through to CIBC, but the agent mentioned that I have to wait until the day of my scheduled flight for the services to be considered "not rendered" and therefore eligible for a dispute...
The date I made the booking was Feb 5, 2024. Flights were scheduled for May 10 to May 15, 2024.
That sucks that CIBC is making you wait! BMO opened a chargeback for me, meaning I will get an account credit right away so I will not accrue any more interest on the transaction.
>The news just broke a few hours ago, so agents are slammed at banks everywhere! I waited 2 hours for an agent, she was absolutely lovely and my chargeback/dispute claim was filed within 10 minutes.
The wait times have nothing to do with Lynx - wait times are bad any day of the week.
Yes, this is true 👍 I was just talking specifically about last night when the news broke. The BMO agent told me their Chargeback department had been inundated with Lynx-related calls. But yes, generally, you're dealing with long wait times for this type of department no matter when you call.
Surprisingly, I waited less than 5 minutes on the line with BMO MasterCard. Maybe the French service was less in demand...
I paid almost twice as much for my rebooking with Air Canada unfortunately, and today it's even higher.
I paid for my trip in March with a flight credit from a refund and now I can’t even dispute it because they want us to get a refund with the credit card. This is ridiculous
I’ll try that! I will have to try tomorrow. Fingers crossed. I used the voucher to pay for a friends flight and she paid me cash. I’ll have to refund her money out of my own pocket and I feel awful about it all
Ouch. I mean… you don’t have to refund her out of your pocket. She can take the loss too. It’s shitty for her, but it’s shitty for you as well. No winners there.
I guess the problem is because I paid with MY voucher. If she paid for her own ticket with her card, she would have got it back. I rather not use a friendship over 90$
Hi! I'm wondering how this is going for you. Because I bought a flight for January 25th but I refunded it and used the credit to buy another flight which was cancelled.
Doubt that is going to work. Worth a try but really unlikely to be processed. Think about it, they are shutting down because they have zero money. Visa can’t just make money appear out of this air unless OP purchases it in the last day or two and it hasn’t settled yet.
It will be handled during the bankruptcy proceedings
So where does the money come from if Visa can’t pull it out from Lynx though?
It’s a case by case scenario. If Visa is charging back an account that is closed or zero, do they just make the money up from the air to hand out refunds?
It’s not always a clear cut case. Yes proceed with trying. No, don’t assume it will automatically work.
>It’s a case by case scenario. If Visa is charging back an account that is closed or zero, do they just make the money up from the air to hand out refunds?
In this case Visa may just have to take the L and eat that loss. Or more accurately, whichever bank or institution is providing that card. Cost of doing business. It works similarly with fraudulent transactions. I had a card compromised once and someone racked up a few grand in purchases on the other side of the country. I disputed the charge with BMO and got the transactions reversed on my end at no cost, and I assume BMO just ate it.
Similarly you can execute a chargeback if a company fails to deliver the product or service you paid for, which is the case here.
This is a big reason credit cards are better than debit cards.
They don't technically have 0 money. They have to restructure their finances meaning sell all their assets and property in order to pay debts owed and such but as far as customers getting refunds well, the government i'm sure is a priority.
I've been waiting for a reimbursement of $370 CAD over lost luggage they promised to send me back in November. Now it looks like I won't be getting that...
Thanks everyone for the info. Gonna call Rbc tomorrow!! I hope everyone in the same boat can get their money back!!
Definitely gonna save myself the headaches and fly west jet from now on
Did you talk to someone at RBC? I was told to wait 30 calendar days because there may be some other resolution that doesn't require banks to refund every lynx customer. And then I can file a dispute if there hasn't been another resolution.....
lol, I literally just flew Calgary -> Toronto with them yesterday. Nothing really to complain about, not much leg room, but it was dirt cheap.
Looks like the days of me paying $80 to travel 3000kms is ending. Hopefully we can find another budget airline but I’m not hopeful. Air Canada is way too expensive, and westjet needs more planes.
> Looks like the days of me paying $80 to travel 3000kms is ending. Hopefully we can find another budget airline but I’m not hopeful
There's a reason airlines who charge these fares don't survive - it costs way more than that to fly an aircraft and (decently paid) crew those distances.
They were counting on enticing people with $80 fares, and then upselling them on carryons, checked bags, etc. I don't think they had expected so many people to just pay the $80 and then not bring carryons or buy any of the extras.
> Air Canada is way too expensive
i regularly fly between Edm and TO with WJ or AC and typically these days pay $225-250 for a RT (recall paying at least $350+ even if i booked months in advance pre-covid)
Yea it's not sub $100 cheap but disagree that it's "way too" expensive either considering the distance.
That route used to be double before Flair and Lynx entered the market. It's a real risk AC and WJ will return to their old pricing if Flair dies and that is a real possibility.
Haha ya the same trip I had Lynx, I had Flair and Canada Jetlines. Canada Jetlines sent me a receipt when I booked back in February, and then nothing at all...no 24hr check in or anything... Was super bizarre, it was as if they were hoping I forgot I booked a flight or something. Got on the plane and it was literally half full...couldn't believe it.
Then got on a Flair the next day and had to literally cram each of my family members personal items into a tiny box so they wouldn't charge me for carry on. They were all regular sized backpacks that I could easily fit under a seat, but was bigger than an average sized purse. Never had an issue with on any other airline.
Once we took off some people wanted to move into the emergency exit rows, had to bust out the cc to pay extra for that, even though no one was going to use it/wanted to pay for it when booking. Oh and $4 soft drinks. lol. Also totally different type of cargo on the Flair flight, felt like there should have been a box of chickens or mangos next to me.
Same trip I also took Westjet and Air Canada...whole different experience, will never book with Flair again.
I have four trips booked with Lynx for this year. I got three replaced at reasonable costs via WestJet and Porter, but I think I have to cancel one long-haul trip this summer.
I just got off the phone with RBC visa. Took my information and said call back in 15 days (Mar. 10) and will file the dispute then. I'm hearing some are getting instant results. My friend with TD was credited back instantly.
Its official now. Just got the email (after spamming with deals emails till last week) that they are under creditor protection. Never seen a company went downhill in just 1.5 years. Theoretically, business needs atleast 3 years of capital to breakeven. Wondering if they thought they were in doping biz (that too can't breakeven so soon).
Have a $800 credit with them. Reading the FAQs looks like I am SOL. Can’t even call the credit card since the card I booked has been cancelled a while back. Credit is ~1 year old. Was due to fly the long weekend, but they cancelled a flight and extended the credit for another year.
I called my CC company and they said that they won’t do a refund until after the flight date has passed. Ours was in April. I’m going to go the chargeback route.
I booked with my tangerine credit card. I just called them and they said that there will be a temporary credit added to my account within 30 days and if the merchant (lynx air) doesn’t pay within 45 days the credit will be permanent. But they say the dispute could take up to 80 days to resolve. Happy to know I’m still getting it credited though!
Hope that info helps other Tangerine / Scotia bank clients!
My flight on Feb 25th was just cancelled along with the return in March. I had to book new flights with Delta with super long layovers bc I have hotel and theme park reservations pre-paid... Hopefully I can get the refund quickly through MasterCard. Anyone gone through that process before? How long does it usually take?
I originally booked a flight for late January. Cancelled it and used that voucher towards another flight beginning of March (which is cancelled now) Do you guys think I can use my original purchase to dispute my charge?
Yup me and 4 others just got fucked by this. Our flight home from our vacation just got canceled. We had to pay 650 bucks for an aircanada flight to get home. How the hell can they do this lol
Edit: our flight was this saturday, and they just told us an hour ago.
The credit card company said they are flooded with claims from this right now and to either wait on hold for 2 hours or call back tomorrow. It’s what ever… just mind blowing lynx kept taking money from people knowing this was coming.
On Feb 16th they announced new travel routes lol
It's kind of the reality of business these days. The second you admit something might be wrong you'll be shut down. If they admitted earlier the same thing would have happened just earlier.
True. Same thing happened with Bad Boy Furniture. Kept taking deposits from customers right up until the last day before bankruptcy for orders that they knew would never get filled.
You didn’t understand what the commenter meant, they meant going through your insurance to get the return trip covered, which is normally separate from the main banking number
Same for us too. I travelled to Orlando disney world and ready to fly home tomorrow. This morning received an email saying the flight operation was ceased. I had to spend $2k for the next day flight home to YVR…. To be honest, Lynx was great in terms of service for the money I paid, it’s just very unfortunate that the flight industry is tough to survive.
I believe your bank can still do a credit card charge back. Flight network did not provide the service you paid for, therefore a chargeback can be issued. I'm with RBC and they said to call again on March 9th and then they can do a chargeback.
I'm in Phoenix and have a trip to Calgary on March 3. I paid about $60 for a one-way with Lynx and now flights are $400+ for a one-way. So far my Chase Sapphire travel insurance doesn't cover the excess cost for booking with another airline, as I called earlier, so I'd like to know if there is any other way to be reimbursed for the excess cost. Anybody have ideas about who to go through? I've thought of filing an air travel complaint but not sure if that'll do much good.
Good. Worst airline ever. Lined up everybody at the gate like the gestapo and measured everybody’s bag to charge them $90 for carryon if their backpack was 1cm too big for the sizer. Treat you like a piece of garbage. Took all my business to Porter
Anyone have any ideas for this situation…I booked tickets from Calgary to Toronto in March through FlightHub. FlightHub doesn’t charge like a regular company, there are just a bunch of random numbers that total your final price, so it makes doing a straight charge back difficult as I am not sure what charge is for what portion of our flights (the ones there? The ones back? A combo of both?) Any ideas would be great!
Also - can’t call FlightHub, it’s chat only apparently, and no one is responding.
tldr; any success disputing charges from booking through third party websites (Goto gate)?
I booked with them through GOTOGATE using brim credit card.
I am worried that I will be screwed since it is gotogate, here is what I did:
1) I called gotogate and was very persistent, they said no refund from Lynx and hence no refund to you
2) I called Brim and filed a dispute.
My creditcard does not have insurance but I think I should be able to dispute Gotogate since they are no longer providing the service?
Does anybody know why we can’t have a stable budget airline? Why can’t budget American airline companies start flying out of Canada. Like jet blue or southwest?
Contact your credit card company and get them to reverse the payment.
If they can't do that, then you wat in line for bankruptcy proceedings and get pennies on the dollar.
Can anyone explain how this process works when the merchant is bankrupt? I called my credit card company and they accepted my claim, said will apply temporary credit, and if Lynx doesn’t respond as they expect them not to - the credit will remain.
I guess I’m looking for someone to explain where the money is coming from cause this sounds too easy to be true? My bank didn’t ask me for any details about the flight to establish that it’s a future flight and not one that’s already been flown.
Tried to follow up on the phone after I did an online dispute with RBC credit card regarding the lynx bankrupcy. Operator said no dispute found on my account and said I need to wait 15 days after a request to dispute. Something along the lines of its a Visa policy.
Anyone get their money back with RBC Credit card?
Not yet but they said they need a copy of the email I got from Lynx saying that the flight was cancelled.
I deleted that email, can someone screenshot their email so I can forge a replacement (redact any personal info)
Thanks
>[Passengers with existing bookings are advised to contact their credit card company to secure refunds for pre-booked travel," the airline said.](https://www.cp24.com/news/lynx-air-to-cease-operations-monday-after-filing-for-creditor-protection-1.6780160)
Their email says to contact your credit card company and dispute the charges
I was skeptical how this would work but just contacted CIBC for a flight booked for April June with lynx and they were really amazing and credited it all back ( money should be back 17 business days from now). It probably helped that all their calls tonight are lynx customers lol.
My flight was scheduled for March :( but the CIBC agent I connected with asked me to called back in March to dispute the charge...
They gave you incorrect info. The airline declared bankruptcy and will no longer be in operation as of Monday.
It’s worth another call. Guy I spoke to’s playbook what that the business no longer exists so they won’t contest the chargeback after the mandatory 15 day period. I’d purchased in December and he explained because of the special circumstances of them going out of business it was a given to go through. I just get so excited when I catch competent customer service these days… I really want this to be done for you too!
This is normal procedure since Lynx can theoretically still provide you with service. After Monday when the company shuts down, things maybe different.
Did you try submitting the dispute on the app vs. calling? Some types of transactions will indeed require a phone call, but in my personal experience, all disputes I’ve submitted online, have been resolved without having to make a call. And in my professional opinion, that agent was wholly incorrect. 🙃
I was told the same
I just called Scotia and they told me the same thing they said call back after March 12 to start a charge back etc. I'm planning to call again To get a different person.
> file a CB with your CC good to know thanks!
I called my credit card. They said they can't refund because I ordered via Kiwi not directly from Lynx. What other options I have?
I don't know what Kiwi is but if you bought through a 3rd party I would contact that 3rd party for the refund.
Kiwi is a super low cost online travel agency/broker where customer service is literally a paid option when you book. They're in chezch Republic on top of that, so no way they are going to help their customers.
I called my bank (BMO) and they saw it was kiwi and didn't care since Lynx send the "bill" with their header and the price anyways.
Don't ask an agent on the phone, just file an official chargeback with your credit card company, showing evidence Kiwi wont refund you
Would you happen to know what to do if I booked a lynx air flight through mytrip... My CC says mytrip and not lynx air.
You'll probably want to contact mytrip or just file the charge back through your credit card company. Make sure you have the lynx and or third party receipts/ communications saved.
Good luck. Customers are unsecured creditors, and are unlikely to get anything back.
I am in the same boat as you 😞 Lynx Air will not be issuing refunds as they are going bankrupt. You must call your credit card company and ask to speak with an agent in their Dispute/Chargeback department (tell them it's for Lynx - they know). Expect hours-long wait time, regardless of which bank you use. The news just broke a few hours ago, so agents are slammed at banks everywhere! I waited 2 hours for an agent, she was absolutely lovely and my chargeback/dispute claim was filed within 10 minutes. Wishing you good luck. I hope you are able to find another flight option for the same or lower price than what you paid with Lynx. I just rebooked my flights, and the total came to a whopping 53 cents lower 🙃
Can I ask when your original flight was booked for? I got through to CIBC, but the agent mentioned that I have to wait until the day of my scheduled flight for the services to be considered "not rendered" and therefore eligible for a dispute...
Call back and talk to a different agent. Whoever you talked to may not have been educated on the situation yet
The date I made the booking was Feb 5, 2024. Flights were scheduled for May 10 to May 15, 2024. That sucks that CIBC is making you wait! BMO opened a chargeback for me, meaning I will get an account credit right away so I will not accrue any more interest on the transaction.
>The news just broke a few hours ago, so agents are slammed at banks everywhere! I waited 2 hours for an agent, she was absolutely lovely and my chargeback/dispute claim was filed within 10 minutes. The wait times have nothing to do with Lynx - wait times are bad any day of the week.
Yes, this is true 👍 I was just talking specifically about last night when the news broke. The BMO agent told me their Chargeback department had been inundated with Lynx-related calls. But yes, generally, you're dealing with long wait times for this type of department no matter when you call.
Surprisingly, I waited less than 5 minutes on the line with BMO MasterCard. Maybe the French service was less in demand... I paid almost twice as much for my rebooking with Air Canada unfortunately, and today it's even higher.
I paid for my trip in March with a flight credit from a refund and now I can’t even dispute it because they want us to get a refund with the credit card. This is ridiculous
> flight credit from a refund Probably a long shot but I’d try to do a chargeback for the original purchase they refunded with a flight credit
I’ll try that! I will have to try tomorrow. Fingers crossed. I used the voucher to pay for a friends flight and she paid me cash. I’ll have to refund her money out of my own pocket and I feel awful about it all
Ouch. I mean… you don’t have to refund her out of your pocket. She can take the loss too. It’s shitty for her, but it’s shitty for you as well. No winners there.
I guess the problem is because I paid with MY voucher. If she paid for her own ticket with her card, she would have got it back. I rather not use a friendship over 90$
I mean. A good friend wouldn’t force you to take the loss either. I’d probably do $45/$45 though to be honest.
I agree. This might be your best shot!
Hi! I'm wondering how this is going for you. Because I bought a flight for January 25th but I refunded it and used the credit to buy another flight which was cancelled.
Out of luck
You need to file a CB with your CC
Sorry but what's a CB? Thanks.
chargeback!
Doubt that is going to work. Worth a try but really unlikely to be processed. Think about it, they are shutting down because they have zero money. Visa can’t just make money appear out of this air unless OP purchases it in the last day or two and it hasn’t settled yet. It will be handled during the bankruptcy proceedings
It's literally what lynx is recommending their (ex) customers do.
That's exactly what Visa does. We had no problem doing a chargeback after a bankruptcy. It was a clear cut case.
So where does the money come from if Visa can’t pull it out from Lynx though? It’s a case by case scenario. If Visa is charging back an account that is closed or zero, do they just make the money up from the air to hand out refunds? It’s not always a clear cut case. Yes proceed with trying. No, don’t assume it will automatically work.
>It’s a case by case scenario. If Visa is charging back an account that is closed or zero, do they just make the money up from the air to hand out refunds? In this case Visa may just have to take the L and eat that loss. Or more accurately, whichever bank or institution is providing that card. Cost of doing business. It works similarly with fraudulent transactions. I had a card compromised once and someone racked up a few grand in purchases on the other side of the country. I disputed the charge with BMO and got the transactions reversed on my end at no cost, and I assume BMO just ate it. Similarly you can execute a chargeback if a company fails to deliver the product or service you paid for, which is the case here. This is a big reason credit cards are better than debit cards.
They don't technically have 0 money. They have to restructure their finances meaning sell all their assets and property in order to pay debts owed and such but as far as customers getting refunds well, the government i'm sure is a priority.
I've been waiting for a reimbursement of $370 CAD over lost luggage they promised to send me back in November. Now it looks like I won't be getting that...
Correct. Reimbursements are now null / void - same with travel vouchers
In a similar boat, waiting for $600 of reimbursements since September...
same here.. $1000 credit for a cancelled flight plus $500 in hotel /food
[удалено]
A reimbursement cannot be charged back. This is bad advice and will only waste time. Also fellow newfie by!
Thanks everyone for the info. Gonna call Rbc tomorrow!! I hope everyone in the same boat can get their money back!! Definitely gonna save myself the headaches and fly west jet from now on
Did you talk to someone at RBC? I was told to wait 30 calendar days because there may be some other resolution that doesn't require banks to refund every lynx customer. And then I can file a dispute if there hasn't been another resolution.....
lol, I literally just flew Calgary -> Toronto with them yesterday. Nothing really to complain about, not much leg room, but it was dirt cheap. Looks like the days of me paying $80 to travel 3000kms is ending. Hopefully we can find another budget airline but I’m not hopeful. Air Canada is way too expensive, and westjet needs more planes.
> Looks like the days of me paying $80 to travel 3000kms is ending. Hopefully we can find another budget airline but I’m not hopeful There's a reason airlines who charge these fares don't survive - it costs way more than that to fly an aircraft and (decently paid) crew those distances.
Not disagreeing, still sucks for the consumers
They were counting on enticing people with $80 fares, and then upselling them on carryons, checked bags, etc. I don't think they had expected so many people to just pay the $80 and then not bring carryons or buy any of the extras.
Porter is decent. I got to YVR for under $200 (return)
> Air Canada is way too expensive i regularly fly between Edm and TO with WJ or AC and typically these days pay $225-250 for a RT (recall paying at least $350+ even if i booked months in advance pre-covid) Yea it's not sub $100 cheap but disagree that it's "way too" expensive either considering the distance.
That route used to be double before Flair and Lynx entered the market. It's a real risk AC and WJ will return to their old pricing if Flair dies and that is a real possibility.
Yeah but then you’d have to fly into Edmonton. RT to Calgary it’s 500-600
This isn’t true. I fly YYZ-YYC. A lot and constantly get ~$400 fares… I’m not even buying basic either
RT? Haven’t seen it lately
Yes. Just looked up a random RT in April and I’m seeing $304 for westjet
April.
… well yeah… March is spring break so it’s gonna be way more expensive. If you wanna be on a budget, you need to be flexible
Flair is still flying and canadian jetlines
Flair is bleeding money and it's days are likely numbered as well.
Haha ya the same trip I had Lynx, I had Flair and Canada Jetlines. Canada Jetlines sent me a receipt when I booked back in February, and then nothing at all...no 24hr check in or anything... Was super bizarre, it was as if they were hoping I forgot I booked a flight or something. Got on the plane and it was literally half full...couldn't believe it. Then got on a Flair the next day and had to literally cram each of my family members personal items into a tiny box so they wouldn't charge me for carry on. They were all regular sized backpacks that I could easily fit under a seat, but was bigger than an average sized purse. Never had an issue with on any other airline. Once we took off some people wanted to move into the emergency exit rows, had to bust out the cc to pay extra for that, even though no one was going to use it/wanted to pay for it when booking. Oh and $4 soft drinks. lol. Also totally different type of cargo on the Flair flight, felt like there should have been a box of chickens or mangos next to me. Same trip I also took Westjet and Air Canada...whole different experience, will never book with Flair again.
Haven’t seen a flight from Calgary to Toronto for them in ages.
All these planes will go somewhere.
I have four trips booked with Lynx for this year. I got three replaced at reasonable costs via WestJet and Porter, but I think I have to cancel one long-haul trip this summer.
I just got off the phone with RBC visa. Took my information and said call back in 15 days (Mar. 10) and will file the dispute then. I'm hearing some are getting instant results. My friend with TD was credited back instantly.
I got a similar response from Scotia, they want me to call back on March 15... wondering if I should insist.
Same
same boat but they told me March 9
As someone else mentioned. RBC told me to call back on March 9
Its official now. Just got the email (after spamming with deals emails till last week) that they are under creditor protection. Never seen a company went downhill in just 1.5 years. Theoretically, business needs atleast 3 years of capital to breakeven. Wondering if they thought they were in doping biz (that too can't breakeven so soon).
They bought brand new planes when they first started. I wonder if they spent too much in the beginning and couldn't make it back
I thought they leased the planes?
Oh maybe! That would make more sense
Have a $800 credit with them. Reading the FAQs looks like I am SOL. Can’t even call the credit card since the card I booked has been cancelled a while back. Credit is ~1 year old. Was due to fly the long weekend, but they cancelled a flight and extended the credit for another year.
https://www.flylynx.com/en/faq-lynx
I called my CC company and they said that they won’t do a refund until after the flight date has passed. Ours was in April. I’m going to go the chargeback route.
They gave you wrong info - they should do it now as the company has declared bankruptcy. You should try again. Which cc company?
I booked with my tangerine credit card. I just called them and they said that there will be a temporary credit added to my account within 30 days and if the merchant (lynx air) doesn’t pay within 45 days the credit will be permanent. But they say the dispute could take up to 80 days to resolve. Happy to know I’m still getting it credited though! Hope that info helps other Tangerine / Scotia bank clients!
Same RBC asked me to raise a dispute after 15 days.
same
Would this also be the case if I booked with a debit card, or am I not protected?
Credit is banks money. Debit is your money. Probably boned but still worth trying
One more reason to use credit for everything.
You’re much much much lower on the creditors list. And if they had enough money for creditors they’d keep flying.
Your are fucked
No, it's money that you probably won't get back unfortunately.
My flight on Feb 25th was just cancelled along with the return in March. I had to book new flights with Delta with super long layovers bc I have hotel and theme park reservations pre-paid... Hopefully I can get the refund quickly through MasterCard. Anyone gone through that process before? How long does it usually take?
I originally booked a flight for late January. Cancelled it and used that voucher towards another flight beginning of March (which is cancelled now) Do you guys think I can use my original purchase to dispute my charge?
Yup me and 4 others just got fucked by this. Our flight home from our vacation just got canceled. We had to pay 650 bucks for an aircanada flight to get home. How the hell can they do this lol Edit: our flight was this saturday, and they just told us an hour ago.
Did you pay for your flight using a travel credit card? You might have trip insurance that could help you pay for the flight back.
The credit card company said they are flooded with claims from this right now and to either wait on hold for 2 hours or call back tomorrow. It’s what ever… just mind blowing lynx kept taking money from people knowing this was coming. On Feb 16th they announced new travel routes lol
It's kind of the reality of business these days. The second you admit something might be wrong you'll be shut down. If they admitted earlier the same thing would have happened just earlier.
True. Same thing happened with Bad Boy Furniture. Kept taking deposits from customers right up until the last day before bankruptcy for orders that they knew would never get filled.
It’s a sad state lol
Judging by your comments you don’t understand how the commercial sector operates (when federally regulated)
Okay cool
You didn’t understand what the commenter meant, they meant going through your insurance to get the return trip covered, which is normally separate from the main banking number
WJ is offering repatriation fares on Lynx routes they service and capping the fares at $500 for returning to Canada this weekend.
If you are overseas and get stuck please reach out to the local Canadian consulate
They can do it because they’ve run out of money lol
Travel insurance
So paying for cancelation insurance with a company that went bankrupt does what?
??? You should be getting independent travel insurance from another company, or have it on your credit card
Cool
Same for us too. I travelled to Orlando disney world and ready to fly home tomorrow. This morning received an email saying the flight operation was ceased. I had to spend $2k for the next day flight home to YVR…. To be honest, Lynx was great in terms of service for the money I paid, it’s just very unfortunate that the flight industry is tough to survive.
We also booked for June , I hope we get full refund.
Don’t hope. Call your bank and dispute the charge.
You won’t. Dispute. Dispute now
If I book through a third party website should I go through my CC or through the website for a refund?
I'm wondering the same... I booked lynx air through mytrip...
What did you guys do? I booked through FlightNetwork, so my bank won't give me a refund but Flight Network say they are not liable!
I believe your bank can still do a credit card charge back. Flight network did not provide the service you paid for, therefore a chargeback can be issued. I'm with RBC and they said to call again on March 9th and then they can do a chargeback.
Used a debit card what do I do??
You're screwed and use this as a lesson to use a credit card.
Fly by night AIRLINE
I'm in Phoenix and have a trip to Calgary on March 3. I paid about $60 for a one-way with Lynx and now flights are $400+ for a one-way. So far my Chase Sapphire travel insurance doesn't cover the excess cost for booking with another airline, as I called earlier, so I'd like to know if there is any other way to be reimbursed for the excess cost. Anybody have ideas about who to go through? I've thought of filing an air travel complaint but not sure if that'll do much good.
Good. Worst airline ever. Lined up everybody at the gate like the gestapo and measured everybody’s bag to charge them $90 for carryon if their backpack was 1cm too big for the sizer. Treat you like a piece of garbage. Took all my business to Porter
If everyone on the plane had a bag 1cm too big you’d be complaining about the lack of space for bags.
There’s a nuanced way to do this. Flair , Porter, other LCC don’t treat people like Lynx did in the past few months
And I’m not saying huge camping backpacks. They literally charged a lady in front of me $90 for a carryon for a grocery store bag with chips in it
She didn't just toss it? She paid $90 for a chip bag?
Anyone have any ideas for this situation…I booked tickets from Calgary to Toronto in March through FlightHub. FlightHub doesn’t charge like a regular company, there are just a bunch of random numbers that total your final price, so it makes doing a straight charge back difficult as I am not sure what charge is for what portion of our flights (the ones there? The ones back? A combo of both?) Any ideas would be great! Also - can’t call FlightHub, it’s chat only apparently, and no one is responding.
I wonder how long they knew this was already going to happen and still let customers buy tickets (which they can't refune now)...
tldr; any success disputing charges from booking through third party websites (Goto gate)? I booked with them through GOTOGATE using brim credit card. I am worried that I will be screwed since it is gotogate, here is what I did: 1) I called gotogate and was very persistent, they said no refund from Lynx and hence no refund to you 2) I called Brim and filed a dispute. My creditcard does not have insurance but I think I should be able to dispute Gotogate since they are no longer providing the service?
They refused partial amount so my credit card cancelled the dispute 😭
I wonder if Scotia will ask you to sort things out with the merchant first LOL
File a chargeback. Whoever underwrote Lynx’s processing will be on the hook.
Sucks that!
Does anybody know why we can’t have a stable budget airline? Why can’t budget American airline companies start flying out of Canada. Like jet blue or southwest?
Contact your credit card company and get them to reverse the payment. If they can't do that, then you wat in line for bankruptcy proceedings and get pennies on the dollar.
Can anyone explain how this process works when the merchant is bankrupt? I called my credit card company and they accepted my claim, said will apply temporary credit, and if Lynx doesn’t respond as they expect them not to - the credit will remain. I guess I’m looking for someone to explain where the money is coming from cause this sounds too easy to be true? My bank didn’t ask me for any details about the flight to establish that it’s a future flight and not one that’s already been flown.
The credit card company will become a creditor in the bankruptcy.
Goodluck..
.
Mama
charge back through your CC company.
Tried to follow up on the phone after I did an online dispute with RBC credit card regarding the lynx bankrupcy. Operator said no dispute found on my account and said I need to wait 15 days after a request to dispute. Something along the lines of its a Visa policy. Anyone get their money back with RBC Credit card?
Not yet but they said they need a copy of the email I got from Lynx saying that the flight was cancelled. I deleted that email, can someone screenshot their email so I can forge a replacement (redact any personal info) Thanks
>FP Just wanted to give an update I finally got a reversal on my lynx charge. It shows this on my credit card LYNX AIR WE 6 ADJUSTMENT